Loading...
Changes Saved.
Error Occurred!

That ticket was not found

The ticket may have been removed or is no longer available to access.

Looking for help? Type your question below to search our knowledge base!


Most Viewed Articles

How can I view my camera on the Internet?
Setup External/ Remote Access To setup remote access on the camera following steps are required: 1) Setup port forwarding on the router: This step is not required, if UPNP is enabled on your router. However, occasionally even if the UPNP on the router is enabled, the router may not allow the...
Do I need to display CCTV Warning signs when using Y-cam?
In the UK, the law surrounding CCTV (which includes the use of IP / Internet Cameras) is largely covered by the Data Protection Act, and the information supplied here should only be used as a guide.Please consult http://www.ico.gov.uk/ for current rules and regulations regarding CCTV and camera...
How to setup Y-cam with a wireless wifi connection
This "how to" guide walks you through how to setup Wireless on your Y-cam IP camera.Enter the Settings screen of your Y-cam.The Network menu is located on the right of the Settings screen.  When you click on the word “Network”, a sub-menu of network setup options will be displayed.Wireless...
My Y-cam keeps dropping wireless connection
Wireless routers can broadcast on several different channels, similar to the way radio stations use different channels. Just like you'll sometimes hear interference on one radio station while another is perfectly clear, sometimes one wireless channel is clearer than others. Try changing your...
Which is the internal IP and external IP and DDNS of my camera?
On a simple level, the camera has 4 addresses to take note of :Internal IP Address of your Camera – normally 192.XX.XXX.XX(Used for viewing your camera when you are inside your own network i.e at home)External IP Address of your Network – can be found by going to http://www.whatsmyip.org/  e.g...

HomeMonitor Cloud Support

Get support for your HomeMonitor camera
Looking for help or have questions about the new Y-cam HomeMonitor camera with free cloud recording? We have a dedicated HomeMonitor Support Centre where your questions can be answered! Visit HomeMonitor Support Centre