That ticket was not found
The ticket may have been removed or is no longer available to access.
Looking for help? Type your question below to search our knowledge base!
Most Viewed Articles
Setup External/ Remote Access To setup remote access on the camera following steps are required: 1) Setup port forwarding on the router: This step is not required, if UPNP is enabled on your router. However, occasionally even if the UPNP on the router is enabled, the router may not allow the...
In the UK, the law surrounding CCTV (which includes the use of IP / Internet Cameras) is largely covered by the Data Protection Act, and the information supplied here should only be used as a guide.Please consult http://www.ico.gov.uk/ for current rules and regulations regarding CCTV and camera...
This "how to" guide walks you through how to setup Wireless on your Y-cam IP camera.Enter the Settings screen of your Y-cam.The Network menu is located on the right of the Settings screen. When you click on the word “Network”, a sub-menu of network setup options will be displayed.Wireless...
On a simple level, the camera has 4 addresses to take note of :Internal IP Address of your Camera – normally 192.XX.XXX.XX(Used for viewing your camera when you are inside your own network i.e at home)External IP Address of your Network – can be found by going to http://www.whatsmyip.org/ e.g...
Wireless routers can broadcast on several different channels, similar to the way radio stations use different channels. Just like you'll sometimes hear interference on one radio station while another is perfectly clear, sometimes one wireless channel is clearer than others. Try changing your...
HomeMonitor Cloud Support
Welcome to Y-cam IP Camera Support Centre.
Search for your issue or browse our knowledge base. If you can't find the help you need, submit a ticket to us for help with your problem.
This Support Centre is designed to deal with Y-cam Professional IP camera models - like the Cube, Bullet and older S and SD models.
If you have a HomeMonitor or BabyPing, we have dedicated and tailored support areas for those products, please visit HomeMonitor Support / BabyPing Support. Submitting your support request to the wrong place will delay any reply from our staff, so please check which model you have before proceeding.