Support Center

How do I create longer video recordings?

Last Updated: Nov 05, 2014 06:25PM GMT

If you find that your camera is creating recordings that are quite short, fracturing one event into several videos, we recommend taking a look at your Motion Recording Settings (accessed via the Camera Manager page), as this can often be altered by a slight re-configuration of your motion detection zones. Here are some tips that are often of use:

1.       The motion zone box needs to be crossed across an edge of the box to trigger a motion. If your motion zone is too large, it may not trigger. Try to make your zones smaller or more precisely placed. For instance, at the edge of a door frame where a person will walk, rather than encompassing the entire door.

2.       The camera records for as long as motion is detected. This means if the person or object stops moving, or if they move outside of a motion detection zone, the camera will stop recording. 

3.       As such, it can be worth creating a second motion detection zone, which doesn’t overlap with the first, as this would increase the number of zone borders objects can pass through.

4.       If the motion detection hasn't been set as sensitive enough, even if the person or object is moving, the camera won't record. Ensure sensitivity sliders are sensitive closer to ‘Small Movements’, so motion recordings are more likely to be triggered. 

If you can confirm the above is all set as it should be, the next step would be to get in touch with us, which you can do here:

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