Support Center

How do I create longer video recordings?

Last Updated: Nov 05, 2014 06:25PM GMT

If you find that your camera is creating recordings that are quite short, fracturing one event into several videos, we recommend taking a look at your Motion Recording Settings (accessed via the Camera Manager page), as this can often be altered by a slight re-configuration of your motion detection zones. Here are some tips that are often of use:

1.       The motion zone box needs to be crossed across an edge of the box to trigger a motion. If your motion zone is too large, it may not trigger. Try to make your zones smaller or more precisely placed. For instance, at the edge of a door frame where a person will walk, rather than encompassing the entire door.

2.       The camera records for as long as motion is detected. This means if the person or object stops moving, or if they move outside of a motion detection zone, the camera will stop recording. 

3.       As such, it can be worth creating a second motion detection zone, which doesn’t overlap with the first, as this would increase the number of zone borders objects can pass through.

4.       If the motion detection hasn't been set as sensitive enough, even if the person or object is moving, the camera won't record. Ensure sensitivity sliders are sensitive closer to ‘Small Movements’, so motion recordings are more likely to be triggered. 

If you can confirm the above is all set as it should be, the next step would be to get in touch with us, which you can do here:http://support.homemonitor.me/customer/portal/emails/new

Contact Us

  • Post a Public Question
  • Email Us
  • Opening Times
    Monday to Friday
    9am-5pm UK time excluding English Public Holidays

    We will respond to your query as soon as possible. Please do not submit multiple tickets for the same issue. Please ensure that
    homehelp@y-cam.com is added to your safe sender list, and prevent our emails going to your junk/spam folder.
    If telephone support is required, we will contact you at a time that's convenient for you.

    Team Viewer
    For remote support we use Team Viewer QS 9
    Download
    PC
    Mac

homemonitorhelp@fastmail.fm
http://assets2.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete