Support Center

Logging in

Last Updated: Apr 01, 2016 03:26PM BST
To log into an account you have created previously, please head to https://monitor.y-cam.com on your computer. On your phone or tablet, you can either head to the mobile website (https://monitor.y-cam.com/mobile/) or you can use the mobile app.
 
On that page you will be asked for the HomeMonitor Username and Password you set previously. If you have not yet created a HomeMonitor account, please scroll down and click ‘Get Started’ to begin creating your account.
 
  • If you have forgotten your Username, please see the following article: http://support.homemonitor.me/customer/portal/articles/1661676.
  • If you have forgotten your Password, please see this article: http://support.homemonitor.me/customer/portal/articles/1661678
 
If you have any issues logging into your account, please get in touch with our Support Team by sending us an email here (http://support.homemonitor.me/customer/portal/emails/new) and we’ll get back to you as soon as possible.

Contact Us

  • Post a Public Question
  • Email Us
  • Opening Times
    Monday to Friday
    9am-5pm UK time excluding English Public Holidays

    We will respond to your query as soon as possible. Please do not submit multiple tickets for the same issue. Please ensure that
    homehelp@y-cam.com is added to your safe sender list, and prevent our emails going to your junk/spam folder.
    If telephone support is required, we will contact you at a time that's convenient for you.

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