Support Center

Logging in

Last Updated: Apr 01, 2016 03:26PM BST
To log into an account you have created previously, please head to https://monitor.y-cam.com on your computer. On your phone or tablet, you can either head to the mobile website (https://monitor.y-cam.com/mobile/) or you can use the mobile app.
 
On that page you will be asked for the HomeMonitor Username and Password you set previously. If you have not yet created a HomeMonitor account, please scroll down and click ‘Get Started’ to begin creating your account.
 
  • If you have forgotten your Username, please see the following article: http://support.homemonitor.me/customer/portal/articles/1661676.
  • If you have forgotten your Password, please see this article: http://support.homemonitor.me/customer/portal/articles/1661678
 
If you have any issues logging into your account, please get in touch with our Support Team by sending us an email here (http://support.homemonitor.me/customer/portal/emails/new) and we’ll get back to you as soon as possible.

Contact Us

  • Post a Public Question
  • Email Us
  • Welcome to the Y-cam Support Centre. Search for the information you need in our help topics and guides, or email us for private support.

    What information should I include?

    If submitting an issue about an existing HomeMonitor account, please include relevant information to your problem, such as:

    Your Account Name
    Camera ID
    How camera is connected
    Router make/model
    Device you are using to access

    If you don't know this information, don't worry, our team will help you find the information you need to get up and running.



    Can I speak to someone?

    We initially deal with all support enquiries through email so the best person possible can help you as quickly as possible. Most issues can and are resolved by email, and much quicker than by phone. If a phone call is required, we will arrange a set time to phone you back so we can get you up and running. Contact us now.



    Opening Times

    (UK)
    Monday - Friday 9am-5pm GMT

    (Rest of World)
    For customers living outside of the UK, we will respond to your query as soon as possible. If telephone support is required, we will contact you at a time that's convenient for you.

homemonitorhelp@fastmail.fm
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