Support Center

Logging in

Last Updated: Apr 01, 2016 03:26PM BST
To log into an account you have created previously, please head to https://monitor.y-cam.com on your computer. On your phone or tablet, you can either head to the mobile website (https://monitor.y-cam.com/mobile/) or you can use the mobile app.
 
On that page you will be asked for the HomeMonitor Username and Password you set previously. If you have not yet created a HomeMonitor account, please scroll down and click ‘Get Started’ to begin creating your account.
 
  • If you have forgotten your Username, please see the following article: http://support.homemonitor.me/customer/portal/articles/1661676.
  • If you have forgotten your Password, please see this article: http://support.homemonitor.me/customer/portal/articles/1661678
 
If you have any issues logging into your account, please get in touch with our Support Team by sending us an email here (http://support.homemonitor.me/customer/portal/emails/new) and we’ll get back to you as soon as possible.

Contact Us

  • Post a Public Question
  • Email Us
  • You can use our Live Chat facility on our main website, and leave a message if we are not available.

    You can email us by clicking here.

    If you would like to call us our contact numbers are:
    UK +44 (0)20 8334 7373 Option 1
    US +1 727 474 1068

    If we are not able to answer your call please leave your name, contact number and a brief message. We will call you back as soon as we can.

    Opening Times
    UK
    Monday - Friday 9am-5pm

    Rest of World
    For customers living outside of the UK, we will respond to your query as soon as possible. If telephone support is required, we will contact you at a time that's convenient for you.

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