Support Center

I need a manual or setup guide

Last Updated: Mar 29, 2016 02:11PM BST
The Quick Start Guides are more of a short guide to the HomeMonitor service, as the cameras are so simple to setup.  Each camera added to your account follows an on-screen setup process which gets you up and running in minutes. Download electronic copies of the Quick Start Guide below:

Y-cam HomeMonitor Indoor: Download PDF
Y-cam HomeMonitor Indoor HDS: Download PDF
Y-cam HomeMonitor Outdoor Pro HD: Download PDF
Alternatively, our support centre runs through a comprehensive list of all your HomeMonitor's features:
If you experience any issues setting up your camera, please get in touch with our Support Team here ( so we can help get you up and running as soon as possible. 

Contact Us

  • Post a Public Question
  • Email Us
  • You can use our Live Chat facility on our main website, and leave a message if we are not available.

    You can email us by clicking here.

    If you would like to call us our contact numbers are:
    UK +44 (0)20 8334 7373 Option 1
    US +1 727 474 1068

    If we are not able to answer your call please leave your name, contact number and a brief message. We will call you back as soon as we can.

    Opening Times
    Monday - Friday 9am-5pm

    Rest of World
    For customers living outside of the UK, we will respond to your query as soon as possible. If telephone support is required, we will contact you at a time that's convenient for you.

    Team Viewer
    For remote support we use Team Viewer QS 9
    PC Mac
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found