Support Center

I need a manual or setup guide

Last Updated: Mar 29, 2016 02:11PM BST
The Quick Start Guides are more of a short guide to the HomeMonitor service, as the cameras are so simple to setup.  Each camera added to your account follows an on-screen setup process which gets you up and running in minutes. Download electronic copies of the Quick Start Guide below:

Y-cam HomeMonitor Indoor: Download PDF
Y-cam HomeMonitor Indoor HDS: Download PDF
Y-cam HomeMonitor Outdoor Pro HD: Download PDF
Alternatively, our support centre runs through a comprehensive list of all your HomeMonitor's features:
If you experience any issues setting up your camera, please get in touch with our Support Team here ( so we can help get you up and running as soon as possible. 

Contact Us

  • Post a Public Question
  • Email Us
  • Welcome to the Y-cam Support Centre. Search for the information you need in our help topics and guides, or email us for private support.

    What information should I include?

    If submitting an issue about an existing HomeMonitor account, please include relevant information to your problem, such as:

    Your Account Name
    Camera ID
    How camera is connected
    Router make/model
    Device you are using to access

    If you don't know this information, don't worry, our team will help you find the information you need to get up and running.

    Can I speak to someone?

    We initially deal with all support enquiries through email so the best person possible can help you as quickly as possible. Most issues can and are resolved by email, and much quicker than by phone. If a phone call is required, we will arrange a set time to phone you back so we can get you up and running. Contact us now.

    Opening Times

    Monday - Friday 9am-5pm GMT

    (Rest of World)
    For customers living outside of the UK, we will respond to your query as soon as possible. If telephone support is required, we will contact you at a time that's convenient for you.
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found