If you were disturbed during the initial setup of your camera or had not got to the very end before exploring some of the camera’s other features then, when you next log in, you may find that on the ‘My Home’ page you find a message telling you that your setup is incomplete. The body of this message will read:
‘Camera [your camera’s name] setup incomplete! Please continue setup process to activate camera’.
Similarly, if you try to use one of our mobile apps before you have finished the setup of one of our cameras, you can receive a similar message:
‘Camera setup incomplete! Use desktop website to finish the setup process’.
To continue with the setup, click the ‘Continue setup’ button on the desktop website and work through the rest of the steps until you reach the ‘Congratulations’ that marks the final stage.
If you experience any issues completing the setup of your camera, please get in touch with our Support Team here (http://support.homemonitor.me/customer/portal/emails/new) so we can help get you up and running as soon as possible.
- Post a Public Question
- Email Us
Monday to Friday
9am-5pm UK time excluding English Public Holidays
We will respond to your query as soon as possible. Please do not submit multiple tickets for the same issue. Please ensure that
firstname.lastname@example.org is added to your safe sender list, and prevent our emails going to your junk/spam folder.
If telephone support is required, we will contact you at a time that's convenient for you.
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