If you were disturbed during the initial setup of your camera or had not got to the very end before exploring some of the camera’s other features then, when you next log in, you may find that on the ‘My Home’ page you find a message telling you that your setup is incomplete. The body of this message will read:
‘Camera [your camera’s name] setup incomplete! Please continue setup process to activate camera’.
Similarly, if you try to use one of our mobile apps before you have finished the setup of one of our cameras, you can receive a similar message:
‘Camera setup incomplete! Use desktop website to finish the setup process’.
To continue with the setup, click the ‘Continue setup’ button on the desktop website and work through the rest of the steps until you reach the ‘Congratulations’ that marks the final stage.
If you experience any issues completing the setup of your camera, please get in touch with our Support Team here (http://support.homemonitor.me/customer/portal/emails/new) so we can help get you up and running as soon as possible.
- Post a Public Question
- Email Us
You can use our Live Chat facility on our main website, and leave a message if we are not available.
You can email us by clicking here.
If you would like to call us our contact numbers are:
UK +44 (0)20 8334 7373 Option 1
US +1 727 474 1068
If we are not able to answer your call please leave your name, contact number and a brief message. We will call you back as soon as we can.
Monday - Friday 9am-5pm
Rest of World
For customers living outside of the UK, we will respond to your query as soon as possible. If telephone support is required, we will contact you at a time that's convenient for you.
For remote support we use Team Viewer QS 9