Support Center

How to continue an incomplete setup

Last Updated: Nov 05, 2014 06:26PM GMT
If you were disturbed during the initial setup of your camera or had not got to the very end before exploring some of the camera’s other features then, when you next log in, you may find that on the ‘My Home’ page you find a message telling you that your setup is incomplete. The body of this message will read:

‘Camera [your camera’s name] setup incomplete! Please continue setup process to activate camera’.
Similarly, if you try to use one of our mobile apps before you have finished the setup of one of our cameras, you can receive a similar message:

‘Camera setup incomplete! Use desktop website to finish the setup process’.

To continue with the setup, click the ‘Continue setup’ button on the desktop website and work through the rest of the steps until you reach the ‘Congratulations’ that marks the final stage.
If you experience any issues completing the setup of your camera, please get in touch with our Support Team here ( so we can help get you up and running as soon as possible. 

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  • Welcome to the Y-cam Support Centre. Search for the information you need in our help topics and guides, or email us for private support.

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    If submitting an issue about an existing HomeMonitor account, please include relevant information to your problem, such as:

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    If you don't know this information, don't worry, our team will help you find the information you need to get up and running.

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