Support Center

How to continue an incomplete setup

Last Updated: Nov 05, 2014 06:26PM GMT
If you were disturbed during the initial setup of your camera or had not got to the very end before exploring some of the camera’s other features then, when you next log in, you may find that on the ‘My Home’ page you find a message telling you that your setup is incomplete. The body of this message will read:

‘Camera [your camera’s name] setup incomplete! Please continue setup process to activate camera’.
 
Similarly, if you try to use one of our mobile apps before you have finished the setup of one of our cameras, you can receive a similar message:

‘Camera setup incomplete! Use desktop website to finish the setup process’.

To continue with the setup, click the ‘Continue setup’ button on the desktop website and work through the rest of the steps until you reach the ‘Congratulations’ that marks the final stage.
 
If you experience any issues completing the setup of your camera, please get in touch with our Support Team here (http://support.homemonitor.me/customer/portal/emails/new) so we can help get you up and running as soon as possible. 

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  • Welcome to the Y-cam Support Centre. Search for the information you need in our help topics and guides, or email us for private support.

    What information should I include?

    If submitting an issue about an existing HomeMonitor account, please include relevant information to your problem, such as:

    Your Account Name
    Camera ID
    How camera is connected
    Router make/model
    Device you are using to access

    If you don't know this information, don't worry, our team will help you find the information you need to get up and running.



    Can I speak to someone?

    We initially deal with all support enquiries through email so the best person possible can help you as quickly as possible. Most issues can and are resolved by email, and much quicker than by phone. If a phone call is required, we will arrange a set time to phone you back so we can get you up and running. Contact us now.



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    (Rest of World)
    For customers living outside of the UK, we will respond to your query as soon as possible. If telephone support is required, we will contact you at a time that's convenient for you.

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