If you have forgotten your Username (or have tried changing your password and are still experiencing issues logging in), then it would be worth reminding yourself of the HomeMonitor Username you chose when first creating your account. You can do this through the password recovery process.
If you head to https://monitor.y-cam.com/forgot_password.php and enter the email address you used to create an account, you will receive an email from HomeMonitor giving you the opportunity to create a new password. You can ignore the main body of this email if you know your password, as the password will not be reset unless you click ‘Create new password’.
The email will begin ‘Hi [Your Username]’ so you can also use this email to remind yourself of your Username.
- Post a Public Question
- Email Us
Monday to Friday
9am-5pm UK time excluding English Public Holidays
We will respond to your query as soon as possible. Please do not submit multiple tickets for the same issue. Please ensure that
email@example.com is added to your safe sender list, and prevent our emails going to your junk/spam folder.
If telephone support is required, we will contact you at a time that's convenient for you.
For remote support we use Team Viewer QS 9