Support Center

Camera status lights

Last Updated: Nov 05, 2014 05:59PM GMT


On the bottom right of the front of the HomeMonitor Indoor and HD, and on the top left of the HD Pro’s lens you will find the camera’s status LED. There is no status LED on the HomeMonitor Outdoor.

This is a short guide to what its behaviour means:
 
No light: This means that your device does not have power. Connect your camera’s power supply to switch on the camera.
 
Red light (solid): Your camera’s status light will briefly turn a solid red when it first boots up. After a couple of seconds it should then turn flashing red.
 
Red light (flashing): This indicates that your camera is looking for and attempting to establish a connection. When you first connect the camera by Ethernet cable, it might spend a couple of minutes in this state until it establishes its initial connection. If your camera has spent more than ten minutes in this state, it might be struggling to make a connection, in which case we would recommend heading to our FAQs to try and resolve this issue.
 
Green light (solid): A green light of any kind indicates that your camera has established its connection and is communicating with its servers. It is now ready to be viewed live and to make motion recordings.
 
Green light (blinking): Your camera’s green light will blink when it is sending data, typically when it has detected motion and is making a motion recording. You can soon expect a motion recording to appear in your Video Archive.

Contact Us

  • Post a Public Question
  • Email Us
  • Welcome to the Y-cam Support Centre. Search for the information you need in our help topics and guides, or email us for private support.

    What information should I include?

    If submitting an issue about an existing HomeMonitor account, please include relevant information to your problem, such as:

    Your Account Name
    Camera ID
    How camera is connected
    Router make/model
    Device you are using to access

    If you don't know this information, don't worry, our team will help you find the information you need to get up and running.



    Can I speak to someone?

    We initially deal with all support enquiries through email so the best person possible can help you as quickly as possible. Most issues can and are resolved by email, and much quicker than by phone. If a phone call is required, we will arrange a set time to phone you back so we can get you up and running. Contact us now.



    Opening Times

    (UK)
    Monday - Friday 9am-5pm GMT

    (Rest of World)
    For customers living outside of the UK, we will respond to your query as soon as possible. If telephone support is required, we will contact you at a time that's convenient for you.

homemonitorhelp@fastmail.fm
http://assets3.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete