Support Center

Putting your camera on standby

Last Updated: Nov 05, 2014 06:27PM GMT
If you want to put your camera on standby, temporarily disabling it without having to turn it off at the power source, all you need to do is log into your account and press the Connection button on the My Home page.
 
When the camera is enabled, the Connection button will have a little green circle in the left hand corner. When the camera is disabled, you will just need to click the ‘Enable camera’ button to get it up and running again.
 
The process is the same in the app, except that when disabled, the Connection button is greyed out.

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  • Welcome to the Y-cam Support Centre. Search for the information you need in our help topics and guides, or email us for private support.

    What information should I include?

    If submitting an issue about an existing HomeMonitor account, please include relevant information to your problem, such as:

    Your Account Name
    Camera ID
    How camera is connected
    Router make/model
    Device you are using to access

    If you don't know this information, don't worry, our team will help you find the information you need to get up and running.



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    We initially deal with all support enquiries through email so the best person possible can help you as quickly as possible. Most issues can and are resolved by email, and much quicker than by phone. If a phone call is required, we will arrange a set time to phone you back so we can get you up and running. Contact us now.



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