Support Center

Viewing your camera live

Last Updated: Nov 05, 2014 06:03PM GMT
To view your cameras live on the HomeMonitor website, just look for the ‘Live View’ option in the top menu. This will take you to your cameras’ Live View screen. Alternatively, you can click the thumbnail of the camera’s image on the ‘My Home’ screen (this will be the same way that you access the live feed on the HomeMonitor apps).
If you are having trouble viewing any of your cameras, there are a couple of things that you can check.
One reason that your camera may not be showing in Live View is that it may be offline. Please make sure that the camera is connected to the router by heading to either ‘My Home’ or ‘Camera Manager’ and checking whether the camera is listed as online. If the camera still is not online, please reboot the camera by unplugging it and then plugging it back in.

If you have more than one camera, you will also need to select which cameras you want to view at any given time. You can do this by re-arranging the tick boxes at the bottom left of the camera, and then clicking ‘Update Live View’. You can view up to two cameras simultaneously and for a maximum of fifteen minutes.

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  • Welcome to the Y-cam Support Centre. Search for the information you need in our help topics and guides, or email us for private support.

    What information should I include?

    If submitting an issue about an existing HomeMonitor account, please include relevant information to your problem, such as:

    Your Account Name
    Camera ID
    How camera is connected
    Router make/model
    Device you are using to access

    If you don't know this information, don't worry, our team will help you find the information you need to get up and running.

    Can I speak to someone?

    We initially deal with all support enquiries through email so the best person possible can help you as quickly as possible. Most issues can and are resolved by email, and much quicker than by phone. If a phone call is required, we will arrange a set time to phone you back so we can get you up and running. Contact us now.

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    (Rest of World)
    For customers living outside of the UK, we will respond to your query as soon as possible. If telephone support is required, we will contact you at a time that's convenient for you.
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