Support Center

Live View is not showing a picture

Last Updated: Feb 11, 2015 06:14PM GMT
Both HomeMonitor and the device you’re using to view live require a minimum upload and download speed of 256kbps. The HomeMonitor HD range requires this to be a minimum 512kbps. You can check your Internet speed here at www.speedtest.net.

If your Internet speed meets these minimum requirements, please ensure your HomeMonitor is placed within 10-15 meters of your router so the camera has enough signal strength and bandwidth to upload video, making allowances for the bandwidth your other devices and programs might be using.

HomeMonitor has the option of disconnecting the Live View in the ‘My Home’ section of your online account at monitor.y-cam.com and in the smartphone app. If you want to be able to view video make sure there is a green light on the bottom left of the ‘Connection’ icon. If there isn’t simply click or tap this button to enable Live View.

If you’re still unable to view video using our desktop site, you may need to update your Flash player. Simply search ‘Adobe Flash Update’ in your favourite search engine and check for the latest update. If you continue to experience any problems, simply contact us here: http://support.homemonitor.me/customer/portal/emails/new.

Contact Us

  • Post a Public Question
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  • You can use our Live Chat facility on our main website, and leave a message if we are not available.

    You can email us by clicking here.

    If you would like to call us our contact numbers are:
    UK +44 (0)20 8334 7373 Option 1
    US +1 727 474 1068

    If we are not able to answer your call please leave your name, contact number and a brief message. We will call you back as soon as we can.

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    Monday - Friday 9am-5pm

    Rest of World
    For customers living outside of the UK, we will respond to your query as soon as possible. If telephone support is required, we will contact you at a time that's convenient for you.

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