Support Center

Live View is not showing a picture

Last Updated: Feb 11, 2015 06:14PM GMT
Both HomeMonitor and the device you’re using to view live require a minimum upload and download speed of 256kbps. The HomeMonitor HD range requires this to be a minimum 512kbps. You can check your Internet speed here at www.speedtest.net.

If your Internet speed meets these minimum requirements, please ensure your HomeMonitor is placed within 10-15 meters of your router so the camera has enough signal strength and bandwidth to upload video, making allowances for the bandwidth your other devices and programs might be using.

HomeMonitor has the option of disconnecting the Live View in the ‘My Home’ section of your online account at monitor.y-cam.com and in the smartphone app. If you want to be able to view video make sure there is a green light on the bottom left of the ‘Connection’ icon. If there isn’t simply click or tap this button to enable Live View.

If you’re still unable to view video using our desktop site, you may need to update your Flash player. Simply search ‘Adobe Flash Update’ in your favourite search engine and check for the latest update. If you continue to experience any problems, simply contact us here: http://support.homemonitor.me/customer/portal/emails/new.

Contact Us

  • Post a Public Question
  • Email Us
  • Opening Times
    Monday to Friday
    9am-5pm UK time excluding English Public Holidays

    We will respond to your query as soon as possible. Please do not submit multiple tickets for the same issue. Please ensure that
    homehelp@y-cam.com is added to your safe sender list, and prevent our emails going to your junk/spam folder.
    If telephone support is required, we will contact you at a time that's convenient for you.

    Team Viewer
    For remote support we use Team Viewer QS 9
    Download
    PC
    Mac

homemonitorhelp@fastmail.fm
http://assets0.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete