If you would like to change your password, there are two ways in which you can do this.
The first is from within the HomeMonitor website. Once logged in, just head to the User Manager section of the site. On the right hand side, you will just need to enter your old password and then write your new chosen password twice before clicking ‘Save’.
The second way of resetting your password is used most often if you have forgotten your password. Just head to this website (https://monitor.y-cam.com/forgot_password.php), enter the e-mail address linked to your account and click ‘Send’. A link to start the password reset process will then be sent to your e-mail account.
The minimum length of a password is six characters and the maximum length is nineteen characters.
- Post a Public Question
- Email Us
Monday to Friday
9am-5pm UK time excluding English Public Holidays
We will respond to your query as soon as possible. Please do not submit multiple tickets for the same issue. Please ensure that
firstname.lastname@example.org is added to your safe sender list, and prevent our emails going to your junk/spam folder.
If telephone support is required, we will contact you at a time that's convenient for you.
For remote support we use Team Viewer QS 9