Support Center

Changing your password

Last Updated: Nov 05, 2014 06:28PM GMT
If you would like to change your password, there are two ways in which you can do this.

The first is from within the HomeMonitor website. Once logged in, just head to the User Manager section of the site. On the right hand side, you will just need to enter your old password and then write your new chosen password twice before clicking ‘Save’.

The second way of resetting your password is used most often if you have forgotten your password. Just head to this website (, enter the e-mail address linked to your account and click ‘Send’. A link to start the password reset process will then be sent to your e-mail account.

The minimum length of a password is six characters and the maximum length is nineteen characters.

Contact Us

  • Post a Public Question
  • Email Us
  • Welcome to the Y-cam Support Centre. Search for the information you need in our help topics and guides, or email us for private support.

    What information should I include?

    If submitting an issue about an existing HomeMonitor account, please include relevant information to your problem, such as:

    Your Account Name
    Camera ID
    How camera is connected
    Router make/model
    Device you are using to access

    If you don't know this information, don't worry, our team will help you find the information you need to get up and running.

    Can I speak to someone?

    We initially deal with all support enquiries through email so the best person possible can help you as quickly as possible. Most issues can and are resolved by email, and much quicker than by phone. If a phone call is required, we will arrange a set time to phone you back so we can get you up and running. Contact us now.

    Opening Times

    Monday - Friday 9am-5pm GMT

    (Rest of World)
    For customers living outside of the UK, we will respond to your query as soon as possible. If telephone support is required, we will contact you at a time that's convenient for you.
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found