Support Center

Upgrading a camera to the Plus Package

Last Updated: Nov 05, 2014 06:28PM GMT
The Plus Package allows you to store all videos made by your camera for a full thirty days, a feature that can prove useful is you are away on holiday, looking after a small business or shop, or if you’d just like to keep your clips on your account a little longer.
 
If you would like to upgrade a camera to the Plus Package, please head to the Camera Manager section of the site and look for the column that says ‘Recording plan’. Under that column, just click the ‘Upgrade’ button.
 
On this page, you can then select which camera(s) you would like to upgrade, as well as whether you would like the Plus Package to auto-renew every twelve months. Just fill in your billing address and card details and then click ‘Upgrade your camera’. The Plus Package will then be automatically applied.

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  • Welcome to the Y-cam Support Centre. Search for the information you need in our help topics and guides, or email us for private support.

    What information should I include?

    If submitting an issue about an existing HomeMonitor account, please include relevant information to your problem, such as:

    Your Account Name
    Camera ID
    How camera is connected
    Router make/model
    Device you are using to access

    If you don't know this information, don't worry, our team will help you find the information you need to get up and running.



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