Support Center

Upgrading the firmware on your camera

Last Updated: Nov 18, 2014 12:05PM GMT
Occasionally there may be firmware upgrades available for your HomeMonitor cameras. To check whether this is the case, please head to the Camera Manager section of the site. If new firmware is available for your camera then there will be a button underneath the ‘Camera info’ column that will say ‘Upgrade firmware’. Just click this button to upgrade.

If the 'Camera info' column only indicates the camera's ID, camera added date and current firmware number, it means your camera is already up to date!

Contact Us

  • Post a Public Question
  • Email Us
  • Welcome to the Y-cam Support Centre. Search for the information you need in our help topics and guides, or email us for private support.

    What information should I include?

    If submitting an issue about an existing HomeMonitor account, please include relevant information to your problem, such as:

    Your Account Name
    Camera ID
    How camera is connected
    Router make/model
    Device you are using to access

    If you don't know this information, don't worry, our team will help you find the information you need to get up and running.

    Can I speak to someone?

    We initially deal with all support enquiries through email so the best person possible can help you as quickly as possible. Most issues can and are resolved by email, and much quicker than by phone. If a phone call is required, we will arrange a set time to phone you back so we can get you up and running. Contact us now.

    Opening Times

    Monday - Friday 9am-5pm GMT

    (Rest of World)
    For customers living outside of the UK, we will respond to your query as soon as possible. If telephone support is required, we will contact you at a time that's convenient for you.
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found