Support Center

Upgrading the firmware on your camera

Last Updated: Nov 18, 2014 12:05PM GMT
Occasionally there may be firmware upgrades available for your HomeMonitor cameras. To check whether this is the case, please head to the Camera Manager section of the site. If new firmware is available for your camera then there will be a button underneath the ‘Camera info’ column that will say ‘Upgrade firmware’. Just click this button to upgrade.

If the 'Camera info' column only indicates the camera's ID, camera added date and current firmware number, it means your camera is already up to date!

Contact Us

  • Post a Public Question
  • Email Us
  • Opening Times
    Monday to Friday
    9am-5pm UK time excluding English Public Holidays

    We will respond to your query as soon as possible. Please do not submit multiple tickets for the same issue. Please ensure that
    homehelp@y-cam.com is added to your safe sender list, and prevent our emails going to your junk/spam folder.
    If telephone support is required, we will contact you at a time that's convenient for you.

    Team Viewer
    For remote support we use Team Viewer QS 9
    Download
    PC
    Mac

homemonitorhelp@fastmail.fm
http://assets0.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete