Support Center

De-activating a camera from your account

Last Updated: Nov 05, 2014 06:28PM GMT
If you wish to remove a camera from your account, simply head to the Camera Manager section and click the button with a red circle and a white cross in it. This will open up a little message that asks you to confirm that you wish to delete the camera from your account, as all footage from the camera will be deleted from your Video Archive. As such, we would recommend downloading important videos to your computer before de-activating your camera. If you do wish to proceed, click ‘Delete Camera and videos’.

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  • Welcome to the Y-cam Support Centre. Search for the information you need in our help topics and guides, or email us for private support.

    What information should I include?

    If submitting an issue about an existing HomeMonitor account, please include relevant information to your problem, such as:

    Your Account Name
    Camera ID
    How camera is connected
    Router make/model
    Device you are using to access

    If you don't know this information, don't worry, our team will help you find the information you need to get up and running.



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    We initially deal with all support enquiries through email so the best person possible can help you as quickly as possible. Most issues can and are resolved by email, and much quicker than by phone. If a phone call is required, we will arrange a set time to phone you back so we can get you up and running. Contact us now.



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    (Rest of World)
    For customers living outside of the UK, we will respond to your query as soon as possible. If telephone support is required, we will contact you at a time that's convenient for you.

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