Support Center

Enabling or disabling your camera’s night vision

Last Updated: Aug 15, 2014 05:09PM BST
Occasionally you may wish to either manually enable or disable your camera’s night vision (if you are planning to use an indoor HomeMonitor through a window for instance). This can be done very simply.

Having logged into your account, head to the Camera Manager section of the site and select ‘Camera Settings’. Once there, switch ‘Night Vision’ to ‘Enable’ if you wish night vision to be active all the time, or to ‘Disable’ if you wish it to turn night vision off. Selecting ‘Auto’ will mean that the camera will switch to night vision when it gets dark and back to its day vision when it gets light again. Whichever you choose, just click ‘Save’ at the bottom of the page to confirm your change.

Contact Us

  • Post a Public Question
  • Email Us
  • Welcome to the Y-cam Support Centre. Search for the information you need in our help topics and guides, or email us for private support.

    What information should I include?

    If submitting an issue about an existing HomeMonitor account, please include relevant information to your problem, such as:

    Your Account Name
    Camera ID
    How camera is connected
    Router make/model
    Device you are using to access

    If you don't know this information, don't worry, our team will help you find the information you need to get up and running.



    Can I speak to someone?

    We initially deal with all support enquiries through email so the best person possible can help you as quickly as possible. Most issues can and are resolved by email, and much quicker than by phone. If a phone call is required, we will arrange a set time to phone you back so we can get you up and running. Contact us now.



    Opening Times

    (UK)
    Monday - Friday 9am-5pm GMT

    (Rest of World)
    For customers living outside of the UK, we will respond to your query as soon as possible. If telephone support is required, we will contact you at a time that's convenient for you.

homemonitorhelp@fastmail.fm
http://assets3.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete