To configure your Motion Recording zones, you’ll need to either click the ‘Settings’ button on the My Home page or the ‘Motion Recording Settings’ button on the Camera Manager page.
Whilst setting up the first camera, you would have created your first motion detection zone. If you wish to create a second motion detection zone, please select the ‘Enable’ tick box. The sensitivity slider to the right of your camera’s image controls how much motion needs to be detected before a recording occurs. Sliding it towards the left (‘Small Movement’) will mean it detects all motions, small and large, whilst sliding it towards the right (‘Large Movement’) will mean it only catches larger movements.
You can resize the zones by dragging their corners and moving them to cover the area around which you would like motion to be detected. It is worth noting that an event is triggered when an object crosses the edge of one of the zones and not when it is within the area within them.
Whenever you finish making changes to your Motion Recording zones, please click ‘Save Settings’ to save your settings.
If you are unable to save your motion detection settings, we recommend clearing you browser’s cache. Instructions for how to do this can be found here: http://www.wikihow.com/Clear-Your-Browser%27s-Cache
If you're still experiencing issues setting up your motion detection, feel free to contact us here: http://support.homemonitor.me/customer/portal/emails/new.
- Post a Public Question
- Email Us
You can use our Live Chat facility on our main website, and leave a message if we are not available.
You can email us by clicking here.
If you would like to call us our contact numbers are:
UK +44 (0)20 8334 7373 Option 1
US +1 727 474 1068
If we are not able to answer your call please leave your name, contact number and a brief message. We will call you back as soon as we can.
Monday - Friday 9am-5pm
Rest of World
For customers living outside of the UK, we will respond to your query as soon as possible. If telephone support is required, we will contact you at a time that's convenient for you.
For remote support we use Team Viewer QS 9