Support Center

My camera is recording when I do not want it to

Last Updated: Nov 05, 2014 06:25PM GMT
If you are finding yourself receiving lots of false alarms or too many notifications, it can be worth tweaking your Motion Recording Settings to try and reduce these. By heading to Camera Manager and then to Motion Recording Settings, you can try the following to reduce the number of videos your camera is making:
 
The sensitivity sliders to the right of the motion recording zones allow you to choose how large a movement you want to occur before your camera begins a motion recording. Moving the slider towards ‘Small movement’ will mean that your camera will generate recordings from the smallest of movements, whether that be the swaying of trees. Moving the slider towards ‘Large movement’ will mean that a larger movement (like those of a person or a car) will trigger recordings, whilst those of smaller objects do not.
 
It may also be worth changing your motion recording zones. Motion recordings are triggered when the edge of a motion recording zone is crossed. Having two zones, or just one zone placed in an area where zone borders are likely to be crossed, may cause more motion recordings.

Contact Us

  • Post a Public Question
  • Email Us
  • You can use our Live Chat facility on our main website, and leave a message if we are not available.

    You can email us by clicking here.

    If you would like to call us our contact numbers are:
    UK +44 (0)20 8334 7373 Option 1
    US +1 727 474 1068

    If we are not able to answer your call please leave your name, contact number and a brief message. We will call you back as soon as we can.

    Opening Times
    UK
    Monday - Friday 9am-5pm

    Rest of World
    For customers living outside of the UK, we will respond to your query as soon as possible. If telephone support is required, we will contact you at a time that's convenient for you.

    Team Viewer
    For remote support we use Team Viewer QS 9
    Download
    PC Mac

homemonitorhelp@fastmail.fm
http://assets3.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete