Support Center

Setting your camera up on a Wi-Fi network

Last Updated: Nov 01, 2016 03:12PM GMT
Wi-Fi can be set up on your HomeMonitor camera in two ways:
  • When you first set up your camera
  • After your camera has been added to your account
Before you begin, please ensure that your camera is connected by Ethernet cable to the router and that it is showing a green status light (indicating connection to the internet).

When you first set up your camera:

When you first add your camera to your account, you will have the option to connect it to a Wi-Fi network. Following the onscreen steps allows Automatic Setup of your Wi-Fi. These steps are outlined below:
  1. Your HomeMonitor will begin by searching for all Wi-Fi networks in the area
  2. All detected Wi-Fi networks will appear in a list
  3. Select the Wi-Fi network you would like HomeMonitor to connect to
  4. Type in the Wi-Fi password for that network in the Wi-Fi password field
  5. Click Connect to Wi-Fi
  6. Wait for the Wi-Fi verification to be completed (up to 2 minutes)
  7. Remove the Ethernet cable when prompted

After your camera has been added to your account:

If you chose to connect by Ethernet cable when you first set up your camera, you can always connect to Wi-Fi later by heading to Camera Manager and then choosing the Wi-Fi Settings button.

 
  1. Log on to your account at https://monitor.y-cam.com
  2. Navigate to Camera Settings > Wi-Fi Settings
  3. Your HomeMonitor will begin by searching for all Wi-Fi networks in the area
  4. All detected Wi-Fi networks will appear in a list
  5. Select the Wi-Fi network you would like HomeMonitor to connect to
  6. Type in the Wi-Fi password for that network in the Wi-Fi password field
  7. Click Connect to Wi-Fi
  8. Wait for the Wi-Fi verification to be completed (up to 2 minutes)
  9. Remove the Ethernet cable when prompted

You can also use this method to change details about your Wi-Fi network (for instance, if you receive a new router or change your Wi-Fi password).

If you experience any issues with this setup, please take a look at our article, ‘I am having problems setting up my camera’s Wi-Fi’: http://support.homemonitor.me/customer/portal/articles/1661680.

Contact Us

  • Post a Public Question
  • Email Us
  • Welcome to the Y-cam Support Centre. Search for the information you need in our help topics and guides, or email us for private support.

    What information should I include?

    If submitting an issue about an existing HomeMonitor account, please include relevant information to your problem, such as:

    Your Account Name
    Camera ID
    How camera is connected
    Router make/model
    Device you are using to access

    If you don't know this information, don't worry, our team will help you find the information you need to get up and running.



    Can I speak to someone?

    We initially deal with all support enquiries through email so the best person possible can help you as quickly as possible. Most issues can and are resolved by email, and much quicker than by phone. If a phone call is required, we will arrange a set time to phone you back so we can get you up and running. Contact us now.



    Opening Times

    (UK)
    Monday - Friday 9am-5pm GMT

    (Rest of World)
    For customers living outside of the UK, we will respond to your query as soon as possible. If telephone support is required, we will contact you at a time that's convenient for you.

homemonitorhelp@fastmail.fm
http://assets2.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete