Support Center

Setting your camera up on a Wi-Fi network

Last Updated: Nov 01, 2016 03:12PM GMT
Wi-Fi can be set up on your HomeMonitor camera in two ways:
  • When you first set up your camera
  • After your camera has been added to your account
Before you begin, please ensure that your camera is connected by Ethernet cable to the router and that it is showing a green status light (indicating connection to the internet).

When you first set up your camera:

When you first add your camera to your account, you will have the option to connect it to a Wi-Fi network. Following the onscreen steps allows Automatic Setup of your Wi-Fi. These steps are outlined below:
  1. Your HomeMonitor will begin by searching for all Wi-Fi networks in the area
  2. All detected Wi-Fi networks will appear in a list
  3. Select the Wi-Fi network you would like HomeMonitor to connect to
  4. Type in the Wi-Fi password for that network in the Wi-Fi password field
  5. Click Connect to Wi-Fi
  6. Wait for the Wi-Fi verification to be completed (up to 2 minutes)
  7. Remove the Ethernet cable when prompted

After your camera has been added to your account:

If you chose to connect by Ethernet cable when you first set up your camera, you can always connect to Wi-Fi later by heading to Camera Manager and then choosing the Wi-Fi Settings button.

 
  1. Log on to your account at https://monitor.y-cam.com
  2. Navigate to Camera Settings > Wi-Fi Settings
  3. Your HomeMonitor will begin by searching for all Wi-Fi networks in the area
  4. All detected Wi-Fi networks will appear in a list
  5. Select the Wi-Fi network you would like HomeMonitor to connect to
  6. Type in the Wi-Fi password for that network in the Wi-Fi password field
  7. Click Connect to Wi-Fi
  8. Wait for the Wi-Fi verification to be completed (up to 2 minutes)
  9. Remove the Ethernet cable when prompted

You can also use this method to change details about your Wi-Fi network (for instance, if you receive a new router or change your Wi-Fi password).

If you experience any issues with this setup, please take a look at our article, ‘I am having problems setting up my camera’s Wi-Fi’: http://support.homemonitor.me/customer/portal/articles/1661680.

Contact Us

  • Post a Public Question
  • Email Us
  • Opening Times
    Monday to Friday
    9am-5pm UK time excluding English Public Holidays

    We will respond to your query as soon as possible. Please do not submit multiple tickets for the same issue. Please ensure that
    homehelp@y-cam.com is added to your safe sender list, and prevent our emails going to your junk/spam folder.
    If telephone support is required, we will contact you at a time that's convenient for you.

    Team Viewer
    For remote support we use Team Viewer QS 9
    Download
    PC
    Mac

homemonitorhelp@fastmail.fm
http://assets1.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete