Support Center

The Y-cam app for iOS

Last Updated: Aug 26, 2016 01:51PM BST

To view your Y-cam account on your iOS devices (whether your iPhone, iPad or iPod Touch), you can download the Y-cam app from the App Store. To find the app using an iPhone or iPod Touch, search for ‘Y-cam’ in the App Store. 

If using an iPad please click here to download and install the app.

The requirement for this app is that your device is running iOS 8.1 or higher. You can typically find out this information by heading to Settings > General > About on your iOS device.

Contact Us

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  • Welcome to the Y-cam Support Centre. Search for the information you need in our help topics and guides, or email us for private support.

    What information should I include?

    If submitting an issue about an existing HomeMonitor account, please include relevant information to your problem, such as:

    Your Account Name
    Camera ID
    How camera is connected
    Router make/model
    Device you are using to access

    If you don't know this information, don't worry, our team will help you find the information you need to get up and running.

    Can I speak to someone?

    We initially deal with all support enquiries through email so the best person possible can help you as quickly as possible. Most issues can and are resolved by email, and much quicker than by phone. If a phone call is required, we will arrange a set time to phone you back so we can get you up and running. Contact us now.

    Opening Times

    Monday - Friday 9am-5pm GMT

    (Rest of World)
    For customers living outside of the UK, we will respond to your query as soon as possible. If telephone support is required, we will contact you at a time that's convenient for you.
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