Support Center

The HomeMonitor mobile site

Last Updated: Nov 05, 2014 06:29PM GMT
When on a mobile device, whether a smartphone or a tablet, as well as downloading the HomeMonitor app, you also have the option of accessing your camera through the mobile website. The URL for the mobile site is:
On the mobile website you have access to the following features:
·         Changing your camera’s settings. You are able to toggle on/off the camera’s Connection, Motion Recording and Alert Notifications
·         Live View. You are able to view the live feed of any of your cameras.
·         Video Archive. You can access any videos that have been stored by your camera and review them from your mobile device.

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  • Welcome to the Y-cam Support Centre. Search for the information you need in our help topics and guides, or email us for private support.

    What information should I include?

    If submitting an issue about an existing HomeMonitor account, please include relevant information to your problem, such as:

    Your Account Name
    Camera ID
    How camera is connected
    Router make/model
    Device you are using to access

    If you don't know this information, don't worry, our team will help you find the information you need to get up and running.

    Can I speak to someone?

    We initially deal with all support enquiries through email so the best person possible can help you as quickly as possible. Most issues can and are resolved by email, and much quicker than by phone. If a phone call is required, we will arrange a set time to phone you back so we can get you up and running. Contact us now.

    Opening Times

    Monday - Friday 9am-5pm GMT

    (Rest of World)
    For customers living outside of the UK, we will respond to your query as soon as possible. If telephone support is required, we will contact you at a time that's convenient for you.
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