Support Center

Sharing your videos (Android and iOS apps only)

Last Updated: Nov 05, 2014 06:29PM GMT
If you would like to share your HomeMonitor clips with family and friends, you can do so directly from our Android and iOS mobile apps. Here’s how to do it:

Android: simply tap and hold on the clip you want to share. This will bring up the option either to delete or share the file. Click Share, and then click the Facebook icon to upload your file directly to your account.

iOS: simply swipe left on your chosen clip to reveal the Facebook icon. Click on that to upload the file directly to your Facebook account.

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  • Welcome to the Y-cam Support Centre. Search for the information you need in our help topics and guides, or email us for private support.

    What information should I include?

    If submitting an issue about an existing HomeMonitor account, please include relevant information to your problem, such as:

    Your Account Name
    Camera ID
    How camera is connected
    Router make/model
    Device you are using to access

    If you don't know this information, don't worry, our team will help you find the information you need to get up and running.

    Can I speak to someone?

    We initially deal with all support enquiries through email so the best person possible can help you as quickly as possible. Most issues can and are resolved by email, and much quicker than by phone. If a phone call is required, we will arrange a set time to phone you back so we can get you up and running. Contact us now.

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    (Rest of World)
    For customers living outside of the UK, we will respond to your query as soon as possible. If telephone support is required, we will contact you at a time that's convenient for you.
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