If submitting an issue about an existing HomeMonitor account, please include relevant information to your problem, such as:

Your Account Name - this is the username you use to login in to your HomeMonitor account. If you don't know it or can't remember it exactly, provide the email address connected to your account.

Camera ID - this is located under Camera Manager in your account, is written on the back of the Indoor camera, attached to the cable of the Outdoor camera, and written on the front of the Quick Start Guide in the box.

How camera is connected - this should be as much information as you can give us on how its connected - Wi-Fi, cable, HomePlugs, etc

Router make/model - Your router details should be printed on the back or underside of your router. We may well need the manufacturer name and model of your router.

Device you are using to access - are you using Windows, Mac, iPhone, Android? If so, what versions? Any information like this can really help us solve your problem fast.

Screenshot of the problem - Attaching a screenshot of the problem can be a big help, especially when having issues with infrared. How to take a screenshot.

If you don't know any or all of this information, don't worry, our team will help you find the information you need to get up and running should they need it.