Support Center

Information we need from you

Last Updated: Nov 05, 2014 06:30PM GMT
If submitting an issue about an existing HomeMonitor account, please include relevant information to your problem, such as:

Your Account Name - this is the username you use to login in to your HomeMonitor account. If you don't know it or can't remember it exactly, provide the email address connected to your account.

Camera ID - this is located under Camera Manager in your account, is written on the back of the Indoor camera, attached to the cable of the Outdoor camera, and written on the front of the Quick Start Guide in the box.

How camera is connected - this should be as much information as you can give us on how its connected - Wi-Fi, cable, HomePlugs, etc

Router make/model - Your router details should be printed on the back or underside of your router. We may well need the manufacturer name and model of your router.

Device you are using to access - are you using Windows, Mac, iPhone, Android? If so, what versions? Any information like this can really help us solve your problem fast.

Screenshot of the problem - Attaching a screenshot of the problem can be a big help, especially when having issues with infrared. How to take a screenshot.

If you don't know any or all of this information, don't worry, our team will help you find the information you need to get up and running should they need it.

Contact Us

  • Post a Public Question
  • Email Us
  • You can use our Live Chat facility on our main website, and leave a message if we are not available.

    You can email us by clicking here.

    If you would like to call us our contact numbers are:
    UK +44 (0)20 8334 7373 Option 1
    US +1 727 474 1068

    If we are not able to answer your call please leave your name, contact number and a brief message. We will call you back as soon as we can.

    Opening Times
    UK
    Monday - Friday 9am-5pm

    Rest of World
    For customers living outside of the UK, we will respond to your query as soon as possible. If telephone support is required, we will contact you at a time that's convenient for you.

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