Support Center

Information we need from you

Last Updated: Nov 05, 2014 06:30PM GMT
If submitting an issue about an existing HomeMonitor account, please include relevant information to your problem, such as:

Your Account Name - this is the username you use to login in to your HomeMonitor account. If you don't know it or can't remember it exactly, provide the email address connected to your account.

Camera ID - this is located under Camera Manager in your account, is written on the back of the Indoor camera, attached to the cable of the Outdoor camera, and written on the front of the Quick Start Guide in the box.

How camera is connected - this should be as much information as you can give us on how its connected - Wi-Fi, cable, HomePlugs, etc

Router make/model - Your router details should be printed on the back or underside of your router. We may well need the manufacturer name and model of your router.

Device you are using to access - are you using Windows, Mac, iPhone, Android? If so, what versions? Any information like this can really help us solve your problem fast.

Screenshot of the problem - Attaching a screenshot of the problem can be a big help, especially when having issues with infrared. How to take a screenshot.

If you don't know any or all of this information, don't worry, our team will help you find the information you need to get up and running should they need it.

Contact Us

  • Post a Public Question
  • Email Us
  • Welcome to the Y-cam Support Centre. Search for the information you need in our help topics and guides, or email us for private support.

    What information should I include?

    If submitting an issue about an existing HomeMonitor account, please include relevant information to your problem, such as:

    Your Account Name
    Camera ID
    How camera is connected
    Router make/model
    Device you are using to access

    If you don't know this information, don't worry, our team will help you find the information you need to get up and running.



    Can I speak to someone?

    We initially deal with all support enquiries through email so the best person possible can help you as quickly as possible. Most issues can and are resolved by email, and much quicker than by phone. If a phone call is required, we will arrange a set time to phone you back so we can get you up and running. Contact us now.



    Opening Times

    (UK)
    Monday - Friday 9am-5pm GMT

    (Rest of World)
    For customers living outside of the UK, we will respond to your query as soon as possible. If telephone support is required, we will contact you at a time that's convenient for you.

homemonitorhelp@fastmail.fm
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