Support Center

Red flashing light - try these tips first.

Last Updated: Mar 12, 2015 11:25AM GMT

When the LED on your HomeMonitor is blinking red, this generally means the camera is offline and is attempting to establish a connection to our servers.
 
There are several reasons this may occur:

  • Your camera has only just been switched on

  • The camera may be unable to connect to your network

  • Your Internet connection may be offline

  • Your Internet speed may have been throttled

 
Steps to try:

  • If your camera has only just been switched on, it may still be trying to connect to your network - this may take up to five minutes.

  • Temporarily connect your camera by Ethernet. Does the power light go green? If so, try setting up its Wi-Fi again under Camera Manager > Wi-Fi Settings.

  • Check your Wi-Fi network is working – can other devices access the Internet?

  • Is your internet speed or network being used for something else? Internet TV, torrents or other heavy usage may temporarily affect connectivity.

  • Try turning the camera off – remove the plug at the wall, wait 10 seconds, then reconnect – after 60 seconds or so, does the camera reconnect?

  • Try rebooting your router - this can help restore your camera’s Internet connection.

  • Check that your camera is in range of your Wi-Fi network – temporarily move it closer and see if this makes a difference.

  • Is the HomeMonitor site having issues or under maintenance? Login to your account and see if it can be accessed.

If after following these steps the LED is still red, please contact us advising exactly which steps you have taken in this support article and our tech team will investigate the issue further.

Contact Us

  • Post a Public Question
  • Email Us
  • Welcome to the Y-cam Support Centre. Search for the information you need in our help topics and guides, or email us for private support.

    What information should I include?

    If submitting an issue about an existing HomeMonitor account, please include relevant information to your problem, such as:

    Your Account Name
    Camera ID
    How camera is connected
    Router make/model
    Device you are using to access

    If you don't know this information, don't worry, our team will help you find the information you need to get up and running.



    Can I speak to someone?

    We initially deal with all support enquiries through email so the best person possible can help you as quickly as possible. Most issues can and are resolved by email, and much quicker than by phone. If a phone call is required, we will arrange a set time to phone you back so we can get you up and running. Contact us now.



    Opening Times

    (UK)
    Monday - Friday 9am-5pm GMT

    (Rest of World)
    For customers living outside of the UK, we will respond to your query as soon as possible. If telephone support is required, we will contact you at a time that's convenient for you.

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