Support Center

Red flashing light - try these tips first.

Last Updated: Mar 12, 2015 11:25AM GMT

When the LED on your HomeMonitor is blinking red, this generally means the camera is offline and is attempting to establish a connection to our servers.
There are several reasons this may occur:

  • Your camera has only just been switched on

  • The camera may be unable to connect to your network

  • Your Internet connection may be offline

  • Your Internet speed may have been throttled

Steps to try:

  • If your camera has only just been switched on, it may still be trying to connect to your network - this may take up to five minutes.

  • Temporarily connect your camera by Ethernet. Does the power light go green? If so, try setting up its Wi-Fi again under Camera Manager > Wi-Fi Settings.

  • Check your Wi-Fi network is working – can other devices access the Internet?

  • Is your internet speed or network being used for something else? Internet TV, torrents or other heavy usage may temporarily affect connectivity.

  • Try turning the camera off – remove the plug at the wall, wait 10 seconds, then reconnect – after 60 seconds or so, does the camera reconnect?

  • Try rebooting your router - this can help restore your camera’s Internet connection.

  • Check that your camera is in range of your Wi-Fi network – temporarily move it closer and see if this makes a difference.

  • Is the HomeMonitor site having issues or under maintenance? Login to your account and see if it can be accessed.

If after following these steps the LED is still red, please contact us advising exactly which steps you have taken in this support article and our tech team will investigate the issue further.

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