Support Center

Why is my camera’s image blurry, pixelated or stuttering?

Last Updated: Nov 05, 2014 05:36PM GMT

First of all, check how your camera’s image compares to the footage in our HD footage demo: https://www.youtube.com/watch?v=scM42nPf6fg. If it is just as good, you know you’re experiencing the best image available with HomeMonitor! Standard definition footage for our VGA models is available here: https://www.youtube.com/watch?v=WMSUyiY9RK0.
 
If the image is blurry or pixelated compared to the demo footage, the tips below will help improve your camera’s image quality:
 

  • Ensure the camera’s protective sticker has been removed from the camera’s front plastic.

  • If using an HD camera, check your camera’s Video Stream Setting is set to ‘High Quality’. This can be found under Camera Manager > Camera Settings.

  • Ensure you have sufficient bandwidth to support the camera’s video stream - our HD cameras require a minimum 512kbps upload speed. You can test your upload speed at www.speedtest.net. If your speed is too low, image quality will also be low. For accurate results, run this test on a connection identical to that of the camera. If your camera is on Wi-Fi, run this test on Wi-Fi near where the camera is placed, if your camera is on Ethernet, run the test on Ethernet.

  • Make sure the area is well-lit. Dimly lit areas can affect the image quality of even the best imaging devices and in these situations it may be better to manually enable night vision.


If you continue experiencing issues with a low quality image, please contact our support team by email using the link on the right, including a screenshot of your camera’s image, advising which of the steps above you have followed to improve the image quality.

Contact Us

  • Post a Public Question
  • Email Us
  • Opening Times
    Monday to Friday
    9am-5pm UK time excluding English Public Holidays

    We will respond to your query as soon as possible. Please do not submit multiple tickets for the same issue. Please ensure that
    homehelp@y-cam.com is added to your safe sender list, and prevent our emails going to your junk/spam folder.
    If telephone support is required, we will contact you at a time that's convenient for you.

    Team Viewer
    For remote support we use Team Viewer QS 9
    Download
    PC
    Mac

homemonitorhelp@fastmail.fm
http://assets1.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete