Support Center

Are there any on-going fees for cloud recording?

Last Updated: Nov 07, 2014 02:46PM GMT

HomeMonitor comes with free seven-day cloud recording. This is free forever and continues on a rolling basis, so whenever you log in you’re able to view the last seven days’ footage.

There is the option to upgrade to our Plus Package which grants you a thirty-day rolling archive which does require annual renewal.

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  • Welcome to the Y-cam Support Centre. Search for the information you need in our help topics and guides, or email us for private support.

    What information should I include?

    If submitting an issue about an existing HomeMonitor account, please include relevant information to your problem, such as:

    Your Account Name
    Camera ID
    How camera is connected
    Router make/model
    Device you are using to access

    If you don't know this information, don't worry, our team will help you find the information you need to get up and running.



    Can I speak to someone?

    We initially deal with all support enquiries through email so the best person possible can help you as quickly as possible. Most issues can and are resolved by email, and much quicker than by phone. If a phone call is required, we will arrange a set time to phone you back so we can get you up and running. Contact us now.



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    (UK)
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    (Rest of World)
    For customers living outside of the UK, we will respond to your query as soon as possible. If telephone support is required, we will contact you at a time that's convenient for you.

homemonitorhelp@fastmail.fm
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