Support Center

Camera ID is already registered or not recognised

Last Updated: Aug 11, 2015 03:41PM BST

When a camera is purchased second-hand or as a return, the previous user may not have deleted or closed their account properly, so that camera is still registered to them. If this is the case, please contact the previous owner of the camera and ask them to deactivate the camera from their account as per the following support article: http://support.homemonitor.me/customer/portal/articles/1661719.

Alternatively, your Camera ID may not be recognised if you are not using a HomeMonitor camera. Please check that your camera is branded as HomeMonitor, as oppose to being an IP camera.

Examples of HomeMonitor cameras are:

HomeMonitor Indoor - YCHMI01
HomeMonitor Outdoor - YCHME01
HomeMonitor HD - HMHDI05
HomeMonitor HD Pro - HMHDE05

Any camera not in this list is not a HomeMonitor-compatible camera.

If you are unable to contact the previous owner of the camera, please contact us here: http://support.homemonitor.me/customer/portal/emails/new.

Contact Us

  • Post a Public Question
  • Email Us
  • Opening Times
    Monday to Friday
    9am-5pm UK time excluding English Public Holidays

    We will respond to your query as soon as possible. Please do not submit multiple tickets for the same issue. Please ensure that
    homehelp@y-cam.com is added to your safe sender list, and prevent our emails going to your junk/spam folder.
    If telephone support is required, we will contact you at a time that's convenient for you.

    Team Viewer
    For remote support we use Team Viewer QS 9
    Download
    PC
    Mac

homemonitorhelp@fastmail.fm
http://assets2.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete