Support Center

Camera ID is already registered or not recognised

Last Updated: Aug 11, 2015 03:41PM BST

When a camera is purchased second-hand or as a return, the previous user may not have deleted or closed their account properly, so that camera is still registered to them. If this is the case, please contact the previous owner of the camera and ask them to deactivate the camera from their account as per the following support article:

Alternatively, your Camera ID may not be recognised if you are not using a HomeMonitor camera. Please check that your camera is branded as HomeMonitor, as oppose to being an IP camera.

Examples of HomeMonitor cameras are:

HomeMonitor Indoor - YCHMI01
HomeMonitor Outdoor - YCHME01
HomeMonitor HD - HMHDI05
HomeMonitor HD Pro - HMHDE05

Any camera not in this list is not a HomeMonitor-compatible camera.

If you are unable to contact the previous owner of the camera, please contact us here:

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