Support Center

Setting your camera up with a different Wi-Fi network or wireless key.

Last Updated: Nov 01, 2016 03:12PM GMT
Whether it belongs to a friend, family member or yourself, setting up your Y-cam on a new router is easy. You can also change your wireless key (Wi-Fi password) using the method outlined below.
  1. Find the Ethernet (network) cable that came with the camera
  2. Attach the cable to the back of the camera
  3. Attach the other end of the cable in to a spare port on the back of your router
  4. Power on the camera
  5. Visit the HomeMonitor website and login -
  6. Go to "Camera Settings"
  7. Click on "Wi-Fi settings" button for the camera you are setting up
  8. The system will then scan for any available Wi-Fi networks and display them
  9. Select the desired network from the search results 
  10. Type in your wireless key/password at the bottom of the page
  11. Press 'Connect to Wi-Fi' 
  12. Y-cam will verify the connection
  13. When you see a successful confirmation message, disconnect the Ethernet (network) cable from your camera 
  14. You can then position the camera where you want it to be

Contact Us

  • Post a Public Question
  • Email Us
  • You can use our Live Chat facility on our main website, and leave a message if we are not available.

    You can email us by clicking here.

    If you would like to call us our contact numbers are:
    UK +44 (0)20 8334 7373 Option 1
    US +1 727 474 1068

    If we are not able to answer your call please leave your name, contact number and a brief message. We will call you back as soon as we can.

    Opening Times
    Monday - Friday 9am-5pm

    Rest of World
    For customers living outside of the UK, we will respond to your query as soon as possible. If telephone support is required, we will contact you at a time that's convenient for you.

    Team Viewer
    For remote support we use Team Viewer QS 9
    PC Mac
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found