Support Center

Log In Alerts

Last Updated: May 17, 2016 02:50PM BST
We have recently launched Log In Alert Notifications. 

When a new device uses your username and password to access your account, they will get a pop up asking if they are a trusted device, at the same time you will receive an email letting you know that a new device has accessed your account.

If you log into our Web Portal at and go to My Account, you will see the devices that have accessed your account. 

You can name a device you recognise, by clicking on the pencil icon.

Please note that if you access your account using a different browser, but on the same computer, you will receive a notification - this is due to the settings within each browser.

If you have an device that should not be accessing your account, please change your password.

Contact Us

  • Post a Public Question
  • Email Us
  • You can use our Live Chat facility on our main website, and leave a message if we are not available.

    You can email us by clicking here.

    If you would like to call us our contact numbers are:
    UK +44 (0)20 8334 7373 Option 1
    US +1 727 474 1068

    If we are not able to answer your call please leave your name, contact number and a brief message. We will call you back as soon as we can.

    Opening Times
    Monday - Friday 9am-5pm

    Rest of World
    For customers living outside of the UK, we will respond to your query as soon as possible. If telephone support is required, we will contact you at a time that's convenient for you.

    Team Viewer
    For remote support we use Team Viewer QS 9
    PC Mac
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found