Support Center

Log In Alerts

Last Updated: May 17, 2016 02:50PM BST
We have recently launched Log In Alert Notifications. 

When a new device uses your username and password to access your account, they will get a pop up asking if they are a trusted device, at the same time you will receive an email letting you know that a new device has accessed your account.

If you log into our Web Portal at https://monitor.y-cam.com and go to My Account, you will see the devices that have accessed your account. 

You can name a device you recognise, by clicking on the pencil icon.

Please note that if you access your account using a different browser, but on the same computer, you will receive a notification - this is due to the settings within each browser.

If you have an device that should not be accessing your account, please change your password.

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    You can email us by clicking here.

    If you would like to call us our contact numbers are:
    UK +44 (0)20 8334 7373 Option 1
    US +1 727 474 1068

    If we are not able to answer your call please leave your name, contact number and a brief message. We will call you back as soon as we can.

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