Support Center

Log In Alerts

Last Updated: May 17, 2016 02:50PM BST
We have recently launched Log In Alert Notifications. 

When a new device uses your username and password to access your account, they will get a pop up asking if they are a trusted device, at the same time you will receive an email letting you know that a new device has accessed your account.

If you log into our Web Portal at and go to My Account, you will see the devices that have accessed your account. 

You can name a device you recognise, by clicking on the pencil icon.

Please note that if you access your account using a different browser, but on the same computer, you will receive a notification - this is due to the settings within each browser.

If you have an device that should not be accessing your account, please change your password.

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  • Welcome to the Y-cam Support Centre. Search for the information you need in our help topics and guides, or email us for private support.

    What information should I include?

    If submitting an issue about an existing HomeMonitor account, please include relevant information to your problem, such as:

    Your Account Name
    Camera ID
    How camera is connected
    Router make/model
    Device you are using to access

    If you don't know this information, don't worry, our team will help you find the information you need to get up and running.

    Can I speak to someone?

    We initially deal with all support enquiries through email so the best person possible can help you as quickly as possible. Most issues can and are resolved by email, and much quicker than by phone. If a phone call is required, we will arrange a set time to phone you back so we can get you up and running. Contact us now.

    Opening Times

    Monday - Friday 9am-5pm GMT

    (Rest of World)
    For customers living outside of the UK, we will respond to your query as soon as possible. If telephone support is required, we will contact you at a time that's convenient for you.
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