Your footage is owned by you and saved in your private account on the Y-cam Cloud Platform. This service is provided for no additional monthly cost, and means your videos are kept secure, even if your camera is damaged or unplugged.
We provide continuous 7 days storage of your videos for free*, and if you need 30 days then you will need to subscribe to Y-cam Plus. If you want to to keep any videos permanently then you can download from the Y-cam app or to your computer from the Web Portal.
* One year Free video cloud storage. To continue after 12 months to access video cloud storage a monthly subscription is required
- Post a Public Question
- Email Us
Monday to Friday
9am-5pm UK time excluding English Public Holidays
We will respond to your query as soon as possible. Please do not submit multiple tickets for the same issue. Please ensure that
firstname.lastname@example.org is added to your safe sender list, and prevent our emails going to your junk/spam folder.
If telephone support is required, we will contact you at a time that's convenient for you.
For remote support we use Team Viewer QS 9