Your footage is owned by you and saved in your private account on the Y-cam Cloud Platform. This service is provided for no additional monthly cost, and means your videos are kept secure, even if your camera is damaged or unplugged.
We provide continuous 7 days storage of your videos for free*, and if you need 30 days then you will need to subscribe to Y-cam Plus. If you want to to keep any videos permanently then you can download from the Y-cam app or to your computer from the Web Portal.
* One year Free video cloud storage. To continue after 12 months to access video cloud storage a monthly subscription is required
- Post a Public Question
- Email Us
You can use our Live Chat facility on our main website, and leave a message if we are not available.
You can email us by clicking here.
If you would like to call us our contact numbers are:
UK +44 (0)20 8334 7373 Option 1
US +1 727 474 1068
If we are not able to answer your call please leave your name, contact number and a brief message. We will call you back as soon as we can.
Monday - Friday 9am-5pm
Rest of World
For customers living outside of the UK, we will respond to your query as soon as possible. If telephone support is required, we will contact you at a time that's convenient for you.
For remote support we use Team Viewer QS 9