Your footage is owned by you and saved in your private account on the Y-cam Cloud Platform. This service is provided for no additional monthly cost, and means your videos are kept secure, even if your camera is damaged or unplugged.
We provide continuous 7 days storage of your videos for free*, and if you need 30 days then you will need to subscribe to Y-cam Plus. If you want to to keep any videos permanently then you can download from the Y-cam app or to your computer from the Web Portal.
* One year Free video cloud storage. To continue after 12 months to access video cloud storage a monthly subscription is required
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Monday to Friday
9am-5pm UK time excluding English Public Holidays
We will respond to your query as soon as possible. Please do not submit multiple tickets for the same issue. Please ensure that
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If telephone support is required, we will contact you at a time that's convenient for you.
For remote support we use Team Viewer QS 9