As the cameras are designed for security, they require mains power to ensure reliable connectivity and to power the infrared night vision led(s). Our experience is customers don't want to replace batteries every few months, and don't want to risk their cameras running out of power at the time they need it most.
Our Outdoor HD Pro can also be powered using Power over Ethernet (PoE). To set up PoE you need to make sure that your PoE switch or injector is 802.3af compliant and has a minimum of 13W power, we also recommend using Cat 6 cabling.
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You can use our Live Chat facility on our main website, and leave a message if we are not available.
You can email us by clicking here.
If you would like to call us our contact numbers are:
UK +44 (0)20 8334 7373 Option 1
US +1 727 474 1068
If we are not able to answer your call please leave your name, contact number and a brief message. We will call you back as soon as we can.
Monday - Friday 9am-5pm
Rest of World
For customers living outside of the UK, we will respond to your query as soon as possible. If telephone support is required, we will contact you at a time that's convenient for you.
For remote support we use Team Viewer QS 9