Support Center

Changing the WiFi Network for your Y-Cam Evo

Last Updated: Jan 16, 2018 10:41AM GMT
If you need to change the WiFi network your camera is connected to please do the following:
  1. Power on your camera.
  2. Wait for status LED to go from solid blue to either green or flashing red.
  3. If the status led goes green, then continue with the steps below. If the status led flashes red, please continue from step 13.
  4. Open the Y-cam app.
  5. Press Options, and then select Settings.
  6. Choose the relevant camera.
  7. Scroll down and choose Wi-Fi Settings.
  8. Press OK when you're near the camera, and within range of the new Wi-Fi network.
  9. The Y-cam Evo status LED will now start to flash blue, while scanning for the available networks.
  10. From the list select the WiFi network, and enter the Wi-Fi network password. Press OK.
  11. The camera will now connect to the new Wi-Fi network. Click OK.
  12. The camera status LED will go green, confirming it has connected to our service.
  13. Open the Y-cam app.
  14. Select Options, and then Settings.
  15. Press the WiFi icon next to your camera.
  16. Press OK when you're near the camera, and within range of the new Wi-Fi network.
  17. The Y-cam Evo status LED will now start to flash blue, while scanning for the available networks.
  18. From the list select the WiFi network, and enter the Wi-Fi network password. Press OK.
  19. The camera will now connect to the new Wi-Fi network. Click OK.
  20. The camera status LED will go green, confirming it has connected to our service.

Contact Us

  • Post a Public Question
  • Email Us
  • Opening Times
    Monday to Friday
    9am-5pm UK time excluding English Public Holidays

    We will respond to your query as soon as possible. Please do not submit multiple tickets for the same issue. Please ensure that
    homehelp@y-cam.com is added to your safe sender list, and prevent our emails going to your junk/spam folder.
    If telephone support is required, we will contact you at a time that's convenient for you.

    Team Viewer
    For remote support we use Team Viewer QS 9
    Download
    PC
    Mac

homemonitorhelp@fastmail.fm
http://assets1.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete