Support Center

Using WiFi Extenders

Last Updated: Sep 05, 2016 08:52PM BST
It is possible to use WiFi extenders with the Y-cam Evo. We recommend that your extender is given a unique SSID, this will ensure that you are able to identify the network when you connect the Y-cam Evo to your wireless internet network.

When you set up the network, please make sure that the SSID is 19 characters or less, and that the network key does not have any spaces or special characters.

Contact Us

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  • Welcome to the Y-cam Support Centre. Search for the information you need in our help topics and guides, or email us for private support.

    What information should I include?

    If submitting an issue about an existing HomeMonitor account, please include relevant information to your problem, such as:

    Your Account Name
    Camera ID
    How camera is connected
    Router make/model
    Device you are using to access

    If you don't know this information, don't worry, our team will help you find the information you need to get up and running.



    Can I speak to someone?

    We initially deal with all support enquiries through email so the best person possible can help you as quickly as possible. Most issues can and are resolved by email, and much quicker than by phone. If a phone call is required, we will arrange a set time to phone you back so we can get you up and running. Contact us now.



    Opening Times

    (UK)
    Monday - Friday 9am-5pm GMT

    (Rest of World)
    For customers living outside of the UK, we will respond to your query as soon as possible. If telephone support is required, we will contact you at a time that's convenient for you.

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