Support Center

iOS App Update

Last Updated: Oct 31, 2016 05:00PM GMT
Following the launch of iOS 10 by Apple some of you may experience an issue with:
  • Downloading videos
  • Taking a snapshot
Our development team are working to resolve this issue as soon as possible. We are hoping to resolve this through an app update which will be release mid to late November.

If you wish to download videos please do so through our Web Portal on a desktop or laptop computer at

We are sorry for any inconvenience caused.

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