Support Center

iOS App Update

Last Updated: Oct 31, 2016 05:00PM GMT
Following the launch of iOS 10 by Apple some of you may experience an issue with:
  • Downloading videos
  • Taking a snapshot
Our development team are working to resolve this issue as soon as possible. We are hoping to resolve this through an app update which will be release mid to late November.

If you wish to download videos please do so through our Web Portal on a desktop or laptop computer at

We are sorry for any inconvenience caused.

Contact Us

  • Post a Public Question
  • Email Us
  • Opening Times
    Monday to Friday
    9am-5pm UK time excluding English Public Holidays

    We will respond to your query as soon as possible. Please do not submit multiple tickets for the same issue. Please ensure that is added to your safe sender list, and prevent our emails going to your junk/spam folder.
    If telephone support is required, we will contact you at a time that's convenient for you.

    Team Viewer
    For remote support we use Team Viewer QS 9
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found