Support Center

What are Phone Call Alerts?

Last Updated: Mar 09, 2017 11:19AM GMT
Phone call alerts is a Y-cam Plus feature that works with your Y-cam Protect Alarm System. It is designed to inform you by telephone call when your alarm goes off.

Instant phone call alert on alarm trigger
As soon as your Protect Alarm System is triggered, as a Plus service customer you will receive a phone call alerting you to the alarm going off. This means wherever you are you will be instantly informed. 

The information you need instantly
When you receive the rapid response phone call you will be given the information you need. You will be told your alarm is going off and which individual Sensor has triggered the alarm. You will then be given options to disarm, visually verify what has happened (if you have Y-cam cameras at the location), and you can also get us to call your trusted contact, keeping you informed and enabling you to take an informed decision about the appropriate action to take. 

Diverts to a Trusted Contact if you are unavailable
If you are unable or unavailable to take the alarm trigger call we will immediately call your pre-defined Trusted Contact, meaning they can take the appropriate action on your behalf. 

Human Voice
We use Natural Language Voice core technology to speak to you. This is the same technology that Amazon use in Alexa meaning you get a clear voice that can recognise accents as well as speak natively in 24 languages. 

SMS confirmation
If you are unable to answer you rapid response alarm trigger phone call and neither is your trusted contact we will send you an SMS informing you not only that we could not reach your trusted contact but also the detailed information about what has caused your alarm trigger. 

Know what’s happening instantly at your property when the alarm is triggered
We will provide you with detailed information on the phone call about what has caused your alarm to trigger we will also guide you to visually verify what has triggered your alarm. This means you can understand the full picture and take the appropriate action. You can also disarm the alarm during the rapid response call or at any time afterwards. 

No European roaming costs
We do not charge any extra for usage in Europe. This means wherever you are in Europe or if you take the alarm with you will not be charged any extra and still have full usage of the Protect alarm system and still be informed by rapid response phone call I your alarm has been triggered. Click here to see which countries support Y-cam Protect.

 

Contact Us

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  • You can use our Live Chat facility on our main website, and leave a message if we are not available.

    You can email us by clicking here.

    If you would like to call us our contact numbers are:
    UK +44 (0)20 8334 7373 Option 1
    US +1 727 474 1068

    If we are not able to answer your call please leave your name, contact number and a brief message. We will call you back as soon as we can.

    Opening Times
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    Monday - Friday 9am-5pm

    Rest of World
    For customers living outside of the UK, we will respond to your query as soon as possible. If telephone support is required, we will contact you at a time that's convenient for you.

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