Support Center

Setup Phone Call Alerts

Last Updated: Mar 09, 2017 01:31PM GMT
Phone Call Alerts is a Y-cam Plus feature, so you need to have this service on your account. To setup Phone Call Alerts for your Y-cam Protect alarm system you need to do the following:
  1. Open the Y-cam app.
  2. Select Options.
  3. Select Settings.
  4. Select Hub Settings.
  5. Select your Hub.
  6. Select Phone Numbers.
  7. Select Primary Number.
  8. Select your country from the drop down list.
  9. Enter the full mobile number you want called in the first instance, when the alarm is triggered.
  10. Press Send Code
  11. Enter the 4 digit verification code you receive by SMS text message from AUTHMSG. Your Primary Number will then be registered.
  12. Select Trusted Number.
  13. Select the country from the drop down list.
  14. Enter the full landline or mobile number, you want called in case the Primary Number is not available or you are not able to take action when the alarm is triggered.
  15. Name your contact.
  16. Press Finish.
  17. Press the back arrow in the top left.
  18. Select Alarm Contact.
  19. To turn on Phone Call Alerts, select Voice call.
  20. Press Continue.
Now, if your Protect alarm goes off, the Primary Number will receive a phone call, you can then disarm the system, or request your Trusted Number receives a phone call. If your Trusted Number is not available for any reason, you will receive a SMS text message informing you of this. You can then take appropriate action.

We use Natural Language Voice core technology to speak to you. This is the same technology that Amazon use in Alexa meaning you get a clear voice that can recognise accents as well as speak natively in 24 languages. To ensure we pronounce your name correctly as the Primary Number please check your account details are correct by doing the following:
  1. Open the Y-cam app.
  2. Select Options, and then Account Settings.
  3. Select First Name, and enter your First Name.
  4. Press Save.
  5. Select Surname, and enter your Surname.
  6. Press Save.

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