Support Center

System Issues

Last Updated: Jul 28, 2017 09:14AM BST
Date: 28 July 2017 09:12am

We are experiencing a temporary technical issue with our Y-cam Protect System. This means that the status led on the Hub is flashing red, and you are not able to use the Y-cam app to make changes to the Y-cam Protect System. The Y-cam Protect Remote will still allow you to arm/disarm or use Home Mode.

We are working to resolve this system issue as quickly as possible, and apologise for any inconvenience caused.

Contact Us

  • Post a Public Question
  • Email Us
  • You can use our Live Chat facility on our main website, and leave a message if we are not available.

    You can email us by clicking here.

    If you would like to call us our contact numbers are:
    UK +44 (0)20 8334 7373 Option 1
    US +1 727 474 1068

    If we are not able to answer your call please leave your name, contact number and a brief message. We will call you back as soon as we can.

    Opening Times
    UK
    Monday - Friday 9am-5pm

    Rest of World
    For customers living outside of the UK, we will respond to your query as soon as possible. If telephone support is required, we will contact you at a time that's convenient for you.

    Team Viewer
    For remote support we use Team Viewer QS 9
    Download
    PC Mac

homemonitorhelp@fastmail.fm
http://assets0.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete