Support Center

Y-cam App Installation - iPhone

Last Updated: Oct 02, 2017 10:46AM BST
To download and install the Y-cam app to your iPhone, please do the following:
  1. Open the App Store.
  2. Search for ycam.
  3. Press Get or the Cloud Symbol. The Cloud Symbol appears if you have downloaded and installed the Y-cam app previously.
  4. Once installed, press Open.
  5. The first time you do this, a prompt will pop up asking to allow Y-cam to access your location. This is for Location Recording, if you plan on using this then press Always Allow.
  6. To receive Push Notifications, Press Allow.
  7. You can then Log in or Sign up.
  8. When you access Activity for the first time to view videos, you will need to allow Y-cam to access Photos. This is so you can view the video clips, and also download video clips to your phone.

If you are experiencing issues with Push Notifications, please click here for the support article.

Contact Us

  • Post a Public Question
  • Email Us
  • Opening Times
    Monday to Friday
    9am-5pm UK time excluding English Public Holidays

    We will respond to your query as soon as possible. Please do not submit multiple tickets for the same issue. Please ensure that
    homehelp@y-cam.com is added to your safe sender list, and prevent our emails going to your junk/spam folder.
    If telephone support is required, we will contact you at a time that's convenient for you.

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