Support Center

Y-cam Protect

  • What is Y-cam Protect?

    Y-cam Protect is a complete Triple Layer security system designed to protect your property and family. It is r...

    Aug 10, 2017 09:37AM BST
  • How do I set up Amazon Alexa to work with Y-cam Protect?

    To set up Amazon Alexa you need to first set up the Y-cam Skill. You need to do the following: # Open the Ama...

    Aug 10, 2017 09:38AM BST
  • What commands can I use with Amazon Alexa?

    To use Amazon Alexa with Y-cam Protect you need to be within range so that Alexa can hear you. The commands to...

    Aug 10, 2017 09:54AM BST
  • Where is Y-cam Protect available?

    Y-cam Protect will work in the following countries. Austria Belgium Bulgaria Croatia Cyprus Czech Replubl...

    Mar 09, 2017 11:58AM GMT
  • Is there an external siren?

    We are planning on launching an external siren in Q2 2017.

    Jan 25, 2017 01:37PM GMT
  • Setup & Troubleshoot

    To set up Y-cam Protect you first need to have our Y-cam app. The Y-cam app is available for iOS and Android d...

    Mar 09, 2017 11:03AM GMT
  • What are Phone Call Alerts?

    Phone call alerts is a Y-cam Plus feature that works with your Y-cam Protect Alarm System. It is designed to i...

    Mar 09, 2017 11:19AM GMT
  • Setup Phone Call Alerts

    Phone Call Alerts is a Y-cam Plus feature, so you need to have this service on your account. To setup Phone Ca...

    Mar 09, 2017 01:31PM GMT
  • App Icons Explained

    The main screen of the Y-cam app for Protect has 8 icons. These are explained below: The '+' in the top right...

    Jan 25, 2017 01:38PM GMT
  • Motion Sensor information

    The Motion Sensor does not flash every time it detects motion. The reason for this is to ensure that the batte...

    Jan 25, 2017 01:42PM GMT

Contact Us

  • Post a Public Question
  • Email Us
  • You can use our Live Chat facility on our main website, and leave a message if we are not available.

    You can email us by clicking here.

    If you would like to call us our contact numbers are:
    UK +44 (0)20 8334 7373 Option 1
    US +1 727 474 1068

    If we are not able to answer your call please leave your name, contact number and a brief message. We will call you back as soon as we can.

    Opening Times
    UK
    Monday - Friday 9am-5pm

    Rest of World
    For customers living outside of the UK, we will respond to your query as soon as possible. If telephone support is required, we will contact you at a time that's convenient for you.

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    For remote support we use Team Viewer QS 9
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