Support Center

Y-cam Protect

  • What is Y-cam Protect?

    Y-cam Protect is a complete Triple Layer security system designed to protect your property and family. It is r...

    Jan 22, 2017 06:49PM GMT
  • Is Protect available outside the UK?

    At the moment Y-cam Protect is available in the UK only. We are planning on launching the Y-cam Protect in oth...

    Feb 02, 2017 02:21PM GMT
  • Is there an external siren?

    We are planning on launching an external siren in Q2 2017.

    Jan 25, 2017 01:37PM GMT
  • Setup & Troubleshoot

    To set up Y-cam Protect you first need to have our Y-cam app. The Y-cam app is available for iOS and Android d...

    Jan 26, 2017 01:50PM GMT
  • App Icons Explained

    The main screen of the Y-cam app for Protect has 8 icons. These are explained below: The '+' in the top right...

    Jan 25, 2017 01:38PM GMT
  • Motion Sensor information

    The Motion Sensor does not flash every time it detects motion. The reason for this is to ensure that the batte...

    Jan 25, 2017 01:42PM GMT
  • Plus Actions

    Plus Actions is a customisable service for customers who have taken out our Y-cam Plus Service. You can set t...

    Jan 22, 2017 07:36PM GMT
  • Access Sensor information

    Your Access Sensor comes in two parts. The larger part sends signals to the Hub, and the smaller part has a m...

    Jan 25, 2017 01:39PM GMT
  • Arm Action Failed

    If when arming your system you hear the error message "Arm action failed, sensor fault detected" please do the...

    Jan 26, 2017 01:54PM GMT
  • How many sensors?

    On your Y-cam Protect System, the maximum number of sensors you can add are as follows: 15 Access Sensors 9 M...

    Feb 02, 2017 02:25PM GMT

Contact Us

  • Post a Public Question
  • Email Us
  • You can use our Live Chat facility on our main website, and leave a message if we are not available.

    You can email us by clicking here.

    If you would like to call us our contact numbers are:
    UK +44 (0)20 8334 7373 Option 1
    US +1 727 474 1068

    If we are not able to answer your call please leave your name, contact number and a brief message. We will call you back as soon as we can.

    Opening Times
    UK
    Monday - Friday 9am-5pm

    Rest of World
    For customers living outside of the UK, we will respond to your query as soon as possible. If telephone support is required, we will contact you at a time that's convenient for you.

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