Support Center

Y-cam Protect

  • What is Y-cam Protect?

    Y-cam Protect is a complete Triple Layer security system designed to protect your property and family. It is r...

    Aug 10, 2017 09:37AM BST
  • How do I set up Amazon Alexa to work with Y-cam Protect?

    To set up Amazon Alexa you need to first set up the Y-cam Skill. You need to do the following: # Open the Ama...

    Aug 10, 2017 09:38AM BST
  • What commands can I use with Amazon Alexa?

    To use Amazon Alexa with Y-cam Protect you need to be within range so that Alexa can hear you. The commands to...

    Aug 10, 2017 09:54AM BST
  • Where is Y-cam Protect available?

    Y-cam Protect will work in the following countries. Austria Belgium Bulgaria Croatia Cyprus Czech Replubl...

    Mar 09, 2017 11:58AM GMT
  • Is there an external siren?

    The external siren is now available. Please click here and you can obtain more information from our website.

    Sep 26, 2017 03:44PM BST
  • Setup

    To set up Y-cam Protect you first need to have our Y-cam app. The Y-cam app is available for iOS and Android d...

    Sep 26, 2017 03:46PM BST
  • What are Phone Call Alerts?

    Phone call alerts is a Y-cam Plus feature that works with your Y-cam Protect Alarm System. It is designed to i...

    Mar 09, 2017 11:19AM GMT
  • Setup Phone Call Alerts

    Phone Call Alerts is a Y-cam Plus feature, so you need to have this service on your account. To setup Phone Ca...

    Mar 09, 2017 01:31PM GMT
  • App Icons Explained

    The main screen of the Y-cam app for Protect has 8 icons. These are explained below: The '+' in the top right...

    Jan 25, 2017 01:38PM GMT
  • Motion Sensor information

    The Motion Sensor will trigger the siren and send a notification to your compatible smartphone as soon as it d...

    Sep 26, 2017 04:57PM BST

Contact Us

  • Post a Public Question
  • Email Us
  • Opening Times
    Monday to Friday
    9am-5pm UK time excluding English Public Holidays

    We will respond to your query as soon as possible. Please do not submit multiple tickets for the same issue. Please ensure that
    homehelp@y-cam.com is added to your safe sender list, and prevent our emails going to your junk/spam folder.
    If telephone support is required, we will contact you at a time that's convenient for you.

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