Support Center

Setup and Login

  • Creating an account

    To create an account and set up your camera please click here On the next screen click on the Get Started but...

    Apr 01, 2016 02:56PM BST
  • Installing Outdoor HD Pro - Video

    Please click here to view a video showing how you can install the Y-cam Outdoor HD Pro camera.

    May 03, 2017 10:25AM BST
  • Logging in

    To log into an account you have created previously, please head to https://monitor.y-cam.com on your computer....

    Apr 01, 2016 03:26PM BST
  • I need a manual or setup guide

    The Quick Start Guides are more of a short guide to the HomeMonitor service, as the cameras are so simple to s...

    Mar 29, 2016 02:11PM BST
  • How to continue an incomplete setup

    If you were disturbed during the initial setup of your camera or had not got to the very end before exploring ...

    Nov 05, 2014 06:26PM GMT
  • Camera ID is already registered or not recognised

    When a camera is purchased second-hand or as a return, the previous user may not have deleted or closed their ...

    Aug 11, 2015 03:41PM BST
  • I have forgotten my Username

    If you have forgotten your Username (or have tried changing your password and are still experiencing issues lo...

    Nov 05, 2014 05:49PM GMT
  • I have forgotten my Password

    If you have forgotten your Password, resetting it is a fairly simple process. To do so, please head to https:/...

    Nov 05, 2014 06:26PM GMT
  • I am having problems setting up my camera‚Äôs Wi-Fi

    To set your camera up on Wi-Fi, your camera will need to be connected by Ethernet cable to your router and you...

    Nov 12, 2015 09:59AM GMT
  • I do not know my wireless key

    Your wireless key is also known as your Wi-Fi password or passphrase. This would be the same password you use ...

    Nov 05, 2014 06:26PM GMT

Contact Us

  • Post a Public Question
  • Email Us
  • Opening Times
    Monday to Friday
    9am-5pm UK time excluding English Public Holidays

    We will respond to your query as soon as possible. Please do not submit multiple tickets for the same issue. Please ensure that
    homehelp@y-cam.com is added to your safe sender list, and prevent our emails going to your junk/spam folder.
    If telephone support is required, we will contact you at a time that's convenient for you.

    Team Viewer
    For remote support we use Team Viewer QS 9
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