Support Center

Camera Basics

  • Camera status lights

    On the bottom right of the front of the HomeMonitor Indoor and HD, and on the top left of the HD Pro’s lens yo...

    Nov 05, 2014 05:59PM GMT
  • Using Power over Ethernet (PoE)

    The HomeMonitor HD Pro has the capability to be Powered over Ethernet. This allows you to reduce the number of...

    Nov 05, 2014 06:26PM GMT
  • Buzzing or echoing audio

    If your camera's audio is sounding unusual (e.g. buzzing or echoing) there are a few things you can try to fix...

    Feb 16, 2015 06:11PM GMT

Contact Us

  • Post a Public Question
  • Email Us
  • Welcome to the Y-cam Support Centre. Search for the information you need in our help topics and guides, or email us for private support.

    What information should I include?

    If submitting an issue about an existing HomeMonitor account, please include relevant information to your problem, such as:

    Your Account Name
    Camera ID
    How camera is connected
    Router make/model
    Device you are using to access

    If you don't know this information, don't worry, our team will help you find the information you need to get up and running.

    Can I speak to someone?

    We initially deal with all support enquiries through email so the best person possible can help you as quickly as possible. Most issues can and are resolved by email, and much quicker than by phone. If a phone call is required, we will arrange a set time to phone you back so we can get you up and running. Contact us now.

    Opening Times

    Monday - Friday 9am-5pm GMT

    (Rest of World)
    For customers living outside of the UK, we will respond to your query as soon as possible. If telephone support is required, we will contact you at a time that's convenient for you.
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