Support Center

Live View

  • Viewing your camera live

    To view your cameras live on the HomeMonitor website, just look for the ‘Live View’ option in the top menu. Th...

    Nov 05, 2014 06:03PM GMT
  • Live View is not showing a picture

    Both HomeMonitor and the device you’re using to view live require a minimum upload and download speed of 256kb...

    Feb 11, 2015 06:14PM GMT
  • My camera picture is low quality

    If you think your camera is not streaming in the high definition you would expect from it, there are a couple ...

    Nov 07, 2014 03:01PM GMT

Contact Us

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  • Opening Times
    Monday to Friday
    9am-5pm UK time excluding English Public Holidays

    We will respond to your query as soon as possible. Please do not submit multiple tickets for the same issue. Please ensure that
    homehelp@y-cam.com is added to your safe sender list, and prevent our emails going to your junk/spam folder.
    If telephone support is required, we will contact you at a time that's convenient for you.

    Team Viewer
    For remote support we use Team Viewer QS 9
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