Support Center

Live View

  • Viewing your camera live

    To view your cameras live on the HomeMonitor website, just look for the ‘Live View’ option in the top menu. Th...

    Nov 05, 2014 06:03PM GMT
  • Live View is not showing a picture

    Both HomeMonitor and the device you’re using to view live require a minimum upload and download speed of 256kb...

    Feb 11, 2015 06:14PM GMT
  • My camera picture is low quality

    If you think your camera is not streaming in the high definition you would expect from it, there are a couple ...

    Nov 07, 2014 03:01PM GMT

Contact Us

  • Post a Public Question
  • Email Us
  • Welcome to the Y-cam Support Centre. Search for the information you need in our help topics and guides, or email us for private support.

    What information should I include?

    If submitting an issue about an existing HomeMonitor account, please include relevant information to your problem, such as:

    Your Account Name
    Camera ID
    How camera is connected
    Router make/model
    Device you are using to access

    If you don't know this information, don't worry, our team will help you find the information you need to get up and running.

    Can I speak to someone?

    We initially deal with all support enquiries through email so the best person possible can help you as quickly as possible. Most issues can and are resolved by email, and much quicker than by phone. If a phone call is required, we will arrange a set time to phone you back so we can get you up and running. Contact us now.

    Opening Times

    Monday - Friday 9am-5pm GMT

    (Rest of World)
    For customers living outside of the UK, we will respond to your query as soon as possible. If telephone support is required, we will contact you at a time that's convenient for you.
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