Support Center

New Features

  • Changes to the Web Portal

    We have just updated our Web Portal. Favourites has now replaced ClipSave. For subscribers to our Plus servi...

    Apr 26, 2016 10:38AM BST
  • Log In Alerts

    We have recently launched Log In Alert Notifications. When a new device uses your username and password to a...

    May 17, 2016 02:50PM BST
  • Devices enabled for Location Recording

    Location Recording automatically will work through our Y-cam app on: Android Smartphones (Operating System ...

    Sep 05, 2016 08:53PM BST
  • On Demand Recording?

    On Demand Recording allows you to capture that moment, record what you want, when you want at the touch of a b...

    Dec 14, 2016 09:58AM GMT
  • How to enable Location Recording

    To set Location Recording you need to do the following: Open the Y-cam app. Press the Options icon. Pre...

    Sep 05, 2016 09:01PM BST
  • Motion Recording and Location Recording

    Motion Recording will turn on when you are 100-200 meters aware from the set location. You will receive a noti...

    Oct 13, 2015 03:53PM BST
  • Can more than one phone control Location Recording?

    You can only have one Master User to enable/disable Location Recording. You can handover the ability to anothe...

    Oct 13, 2015 03:06PM BST
  • What devices can be used for On Demand recording?

    You can record through the HomeMonitor app, desktop and laptop PC’s and Mac’s. All you need to do is press the...

    Oct 13, 2015 03:48PM BST
  • How long can I record for?

    The maximum recording length is 5 minutes. If you wish to record for longer, then you will need to press recor...

    Oct 13, 2015 03:49PM BST
  • Where can I find the video I have recorded?

    After the recording has completed, it will be available in your Video Archive. As with Motion Recordings it ca...

    Oct 13, 2015 03:49PM BST

Contact Us

  • Post a Public Question
  • Email Us
  • Welcome to the Y-cam Support Centre. Search for the information you need in our help topics and guides, or email us for private support.

    What information should I include?

    If submitting an issue about an existing HomeMonitor account, please include relevant information to your problem, such as:

    Your Account Name
    Camera ID
    How camera is connected
    Router make/model
    Device you are using to access

    If you don't know this information, don't worry, our team will help you find the information you need to get up and running.

    Can I speak to someone?

    We initially deal with all support enquiries through email so the best person possible can help you as quickly as possible. Most issues can and are resolved by email, and much quicker than by phone. If a phone call is required, we will arrange a set time to phone you back so we can get you up and running. Contact us now.

    Opening Times

    Monday - Friday 9am-5pm GMT

    (Rest of World)
    For customers living outside of the UK, we will respond to your query as soon as possible. If telephone support is required, we will contact you at a time that's convenient for you.
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