Support Center

Y-cam Evo

  • Set Up

    To set up your Y-cam Evo you will need to download and install the Y-cam app available for iPhone and Android ...

    Jul 11, 2016 10:03AM BST
  • Changing the WiFi Network for your Y-Cam Evo

    If you need to change the WiFi network your camera is connected to please do the following: Power on your c...

    Sep 08, 2016 11:47AM BST
  • Camera not connecting to server

    When you are setting up the Y-cam Evo for the first time, the status LED may not go from blue to green. If thi...

    Oct 14, 2016 04:35PM BST
  • Using an iPad to install your Evo

    If you are using an iPad to install your Y-cam Evo please click here to install the Y-cam app. Your iPad will...

    Aug 23, 2016 10:08AM BST
  • Using WiFi Extenders

    It is possible to use WiFi extenders with the Y-cam Evo. We recommend that your extender is given a unique SSI...

    Sep 05, 2016 08:52PM BST

Contact Us

  • Post a Public Question
  • Email Us
  • Welcome to the Y-cam Support Centre. Search for the information you need in our help topics and guides, or email us for private support.

    What information should I include?

    If submitting an issue about an existing HomeMonitor account, please include relevant information to your problem, such as:

    Your Account Name
    Camera ID
    How camera is connected
    Router make/model
    Device you are using to access

    If you don't know this information, don't worry, our team will help you find the information you need to get up and running.



    Can I speak to someone?

    We initially deal with all support enquiries through email so the best person possible can help you as quickly as possible. Most issues can and are resolved by email, and much quicker than by phone. If a phone call is required, we will arrange a set time to phone you back so we can get you up and running. Contact us now.



    Opening Times

    (UK)
    Monday - Friday 9am-5pm GMT

    (Rest of World)
    For customers living outside of the UK, we will respond to your query as soon as possible. If telephone support is required, we will contact you at a time that's convenient for you.

homemonitorhelp@fastmail.fm
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