Support Center

Third Party Suppliers

Last Updated: May 24, 2018 05:16PM BST
The following are the companies we work with that enable us to provide our products and services to you.

Woocommerce
We use Woocommerce as our e-commerce platform.
Their privacy policy can be found here: https://woocommerce.com/privacy-policy/

Google
We use Googlesheets to capture and share information to deliver products to our customers.
Their privacy policy can be found here: https://policies.google.com/privacy?hl=en-GB&gl=uk

DPD
We use DPD to deliver our products to you.
Their privacy policy can be found here: http://www.dpd.co.uk/privacy_policy.jsp

UPS
We use UPS to deliver our products to you, and sometimes also arrange for them to return products to us.
Their privacy policy can be found here: https://www.ups.com/gb/en/help-center/legal-terms-conditions/privacy-notice.page?

Xero
We use Xero to log our orders, and manage stock.
Their privacy policy can be found here: https://www.xero.com/uk/about/terms/privacy/

Stripe
We use Stripe to process our debit and credit card payments.
Their privacy policy can be found here: https://stripe.com/gb/privacy

PayPal
We use PayPal to process payments for our customers who choose to pay with this method.
Their privacy policy can be found here: https://www.paypal.com/en/webapps/mpp/ua/privacy-full

Fullers Logistics
We use Fullers to fulfil your order.
Their privacy policy can be found here: https://www.fullers-logistics.com/privacy-policy

Amazon Web Services
We use Amazon Web Services to provide part of our service to you.
Their privacy policy can be found here: https://aws.amazon.com/compliance/gdpr-center/

Desk.com
We use Desk to provide customer and technical support to you.
Their privacy policy can be found here: https://support.desk.com/customer/en/portal/topics/1112890-gdpr/articles?b_id=6374

Wowza
We use Wowza to provide part of our service to you.
Their privacy policy can be found here: https://www.wowza.com/legal/privacy

Gocardless
We use Gocardless to process some payments for us.
Their privacy policy can be found here: https://gocardless.com/blog/gdpr/

Apple
We use Apply to provide products and parts of our service to you.
Their privacy policy can be found here: https://www.apple.com/legal/privacy/en-ww/governance/

Twilio
We use Twilio to provide parts of our service to you.
Their privacy policy can be found here: https://www.twilio.com/gdpr

Mailchimp
We use Mailchimp to send electronic communications to you.
Their privacy policy can be found here: https://mailchimp.com/legal/privacy/

Fastmail
We use Fastmail to process emails received to Desk.
Their privacy policy can be found here: https://www.fastmail.com/about/privacy.html

Microsoft
We use Microsoft products to help deliver our service to you, and answer queries to send to us.
Their privacy policy can be found here: https://privacy.microsoft.com/en-us/privacystatement












 

Contact Us

  • Post a Public Question
  • Email Us
  • Opening Times
    Monday to Friday
    9am-5pm UK time excluding English Public Holidays

    We will respond to your query as soon as possible. Please do not submit multiple tickets for the same issue. Please ensure that
    homehelp@y-cam.com is added to your safe sender list, and prevent our emails going to your junk/spam folder.
    If telephone support is required, we will contact you at a time that's convenient for you.

    Team Viewer
    For remote support we use Team Viewer QS 9
    Download
    PC
    Mac

homemonitorhelp@fastmail.fm
http://assets0.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete