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You can speak to someone in our technical support department from 9.30am to 5pm (GMT) Monday - Friday.

Tel: 0906 6800 215

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Articles for Mac related problems and enquiries
    


Most Viewed Articles
How can I view my Y-cam on my iPhone?
To access your camera on your iPhone, simply visit the external address of your camera (i.e your fixed external IP and port, or your DDNS account and port address). On the...
Which is the internal IP and external IP and DDNS of my camera?
On a simple level, the camera has 4 addresses to take note of : Internal IP Address of your Camera – normally 192.XX.XXX.XX (Used for viewing your camera when you...
How can I obtain the latest Firmware Update?
The latest firmware is available from our website under the Downloads section. Your current camera firmware version will let us know which generation of camera you are...
What is the secondary stream for?
There are 3 video streams available. You can configure settings for the primary and an optional secondary and mobile video stream. Configuring a secondary stream is...
What is difference in Sensitivity and Threshold in the Motion Detection setup?
The Sensitivity is the amount of change required in the image to increase the motion bar by a percentage. Sliding the Sensitivity bar to the left will decrease the...
How do I set up my Y-cam's email settings to email me a snapshot image when motion is detected or at periodic intervals?
For the Y-cam to be able to send e-mails you first need to know your POP3 mail settings. These can be acquired from your ISP or network administrator depending on the...
My Y-cam is out of range of my Wireless Router
If your routers Wifi signal is not strong enough to reach your camera, you may want to follow these tips : - Make sure the aerial on the router is pointing straight up in...
Is it possible to remotely access video and snapshots stored on SD?
Any SD snapshots and video that the camera records can be remotely viewed over your network - there is no need to remove the SD card to view its contents. For the SD...
My Y-cam keeps dropping wireless connection
Wireless routers can broadcast on several different channels, similar to the way radio stations use different channels. Just like you'll sometimes hear interference on one...
Y-cam Setup Software for Mac doesn't find my camera
Due to the secure nature of Mac computers there may be particular configurations and settings which do not allow the Y-cam Setup software to detect cameras on the network....
How can I view the camera from a mobile phone?
To view a Y-cam IP Camera from a mobile phone you will need to know your networks external IP (or your Dynamic DNS address). For information of how to find these...
How can I connect my Y-cam direct to my Mac machine wirelessly?
This will enable you to view your Y-cam directly from a wireless Mac machine without the need for a router (also known as Adhoc connection). In order to be able to connect...
Do I need to display CCTV Warning signs when using Y-cam?
In the UK, the law surrounding CCTV (which includes the use of IP / Internet Cameras) is largely covered by the Data Protection Act, and the information supplied here...
Does the Y-cam support RTSP / MJPEG protocol?
The Y-cam supports RTSP and MJPEG streams.  You can access the camera streams in the following ways. This allows for integration with oher products - such as some NVR...
Windows does not let me install the ActiveX file. Which settings should I change to install it?
When viewing the camera from Internet Explorer, you may be asked to install an ActiveX control to view the live video. To do this, open the Tools menu, select...
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